Alaina Ramos
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
San Antonio, Texas
05.2019 - 01.2022
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Front of House Team Member
Urban Air
San Antonio, TX
09.2018 - 11.2019
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Prepared and served meals, beverages and desserts to party guests.
- Planned parties according to customer specifications.
- Decorated and set tables in accordance with party themes and age groups.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Daycare Intern
Kids R Kids Learning Academy
San Antonio, TX
08.2018 - 06.2019
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Cosmetology License -
Paul Mitchell The School - San Antonio
San Antonio, TX01.2022
High School Diploma -
O'connor High School
Helotes, TX03.2020
Skills
- Exceptional Customer Service
- Leadership Skills
- Multi-Tasking Strength
- Problem Solving
- Upselling
- Strategic Planning
- Cash Handling
- Reliable and Responsible
- Creative Thinking
- Microsoft Office Suite
- Time Management
- Product Knowledge
- Strongly Motivated
- Relationship Development
Timeline
Server
Olive Garden
05.2019 - 01.2022
Front of House Team Member
Urban Air
09.2018 - 11.2019
Daycare Intern
Kids R Kids Learning Academy
08.2018 - 06.2019
Cosmetology License -
Paul Mitchell The School - San Antonio
High School Diploma -
O'connor High School
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