Alaina Smotherman
Davison,MI
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Davison Assembly Of God
10.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Promoted the business through social media platforms such as Tik Tok, Instagram, and Facebook
- Create clean and modern graphics and online forms for events
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Cashier
VG's Grocery
04.2021 - 11.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Business - Marketing
University of Michigan - Flint
Flint, MI12.2024
Associate of General Studies -
Charles Stewart Mott Community College
Flint, MI04.2022
Skills
- Meeting Planning
- Presentation Design
- Mail Handling
- Customer and Client Relations
- Scheduling and Calendar Management
- Social Media and Promotions
Timeline
Administrative Assistant
Davison Assembly Of God
10.2021 - Current
Customer Service Cashier
VG's Grocery
04.2021 - 11.2021
Bachelor of Business - Marketing
University of Michigan - Flint
Associate of General Studies -
Charles Stewart Mott Community College