Alaina Tomko
Wilkes-Barre,PA
Summary
Dynamic Patient Access Representative with a proven track record at Geisinger Wyoming Valley Medical Center, excelling in insurance verification and patient registration. Adept at enhancing patient experiences through effective communication and multitasking. Committed to maintaining HIPAA compliance while managing sensitive information and resolving challenges with professionalism and poise.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Geisinger Wyoming Valley Medical Center
02.2025 - Current
- Facilitated patient registration and appointment scheduling processes to enhance patient experience.
- Verified insurance eligibility and benefits, ensuring accurate patient information collection.
- Managed electronic health record updates, maintaining data integrity and compliance standards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Food Service Worker
Geisinger Medical Center
03.2022 - 02.2025
- Prepared and served food items in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance guest experience.
- Assisted in inventory management, ensuring timely restocking of supplies and ingredients.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on food handling procedures and customer service standards.
Teacher
Little Explorers Daycare
06.2023 - 11.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented classroom management strategies to enhance student behavior and participation.
- Assessed student progress through regular evaluations and individualized feedback.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Education
High School Diploma -
Hanover Area Jr/Sr Highschool
Hanover, PASkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
Timeline
Patient Access Representative
Geisinger Wyoming Valley Medical Center
02.2025 - Current
Teacher
Little Explorers Daycare
06.2023 - 11.2023
Food Service Worker
Geisinger Medical Center
03.2022 - 02.2025
High School Diploma -
Hanover Area Jr/Sr Highschool