Summary
Overview
Work History
Education
Skills
Timeline
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Alainna Martin

Alainna Martin

Murfreesboro,TN

Summary

Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Sales Associate

Maurices
04.2021 - 01.2022
  • Met existing customers to review current services and expand sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Quoted prices, credit terms and other bid specifications.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Engaged with customers to build rapport and loyalty.

Education

Penn Foster
Scranton, PA

Skills

  • Customer Needs Assessments
  • Verbal Communication
  • Sales Training
  • Critical Thinking
  • Window Displays
  • Customer Service
  • Guest Relations
  • Product and Service Sales
  • Customer Satisfaction
  • Visual Merchandising
  • Cash Register Operation
  • Restocking Procedures
  • Store Displays
  • Multitasking Strengths
  • Sales Trends
  • Maintaining Clean Work Areas
  • Time Management
  • Strong Interpersonal Communication
  • Light Housekeeping
  • Loyalty Programs
  • Listening Skills
  • Marketing and Advertising

Timeline

Sales Associate

Maurices
04.2021 - 01.2022

Penn Foster
Alainna Martin