Alair Ladd
Jacksonville,NC
Summary
Goal-oriented supervisor with expertise in training and mentoring staff. Proven ability to coordinate workflows and implement quality control measures, ensuring service excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Supervisor
DAK Professional Services
11.2024 - Current
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained new staff on operational protocols and safety standards.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Implemented quality control measures to maintain service excellence.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
Shift Leader
Hardee's
01.2023 - 11.2024
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on service protocols and menu offerings.
- Managed inventory levels, coordinating stock replenishment to minimize waste.
- Implemented process improvements, enhancing service speed during peak hours.
Sales Assosciate
Hardess
11.2022 - 11.2024
- Assisted customers in product selection, enhancing satisfaction and loyalty.
- Maintained organized merchandise displays, improving store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet daily sales targets through effective communication.
Education
High School Diploma -
Whiteoak High School
Jacksonville, NCAssociate of Arts -
Coastal Carolina Community College
Jacksonville, NC05-2028
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Staff discipline
- Analytical thinking
Timeline
Supervisor
DAK Professional Services
11.2024 - Current
Shift Leader
Hardee's
01.2023 - 11.2024
Sales Assosciate
Hardess
11.2022 - 11.2024
High School Diploma -
Whiteoak High School
Associate of Arts -
Coastal Carolina Community College