Alajia Turner
Dallas,TX
Summary
Dynamic customer service professional with experience at Verizon Wireless, skilled in critical thinking and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Adept at data entry and paperwork processing, consistently maintaining high standards of accuracy and efficiency in fast-paced environments.
Overview
2022
2022
years of professional experience
Work History
Remote
Verizon Wireless
2023 - 2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Warehouse Worker
Supply House - Plumbing, Heating & Hvac Supplies
Farmers Branch, TX
2024 - 2025
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Loaded and unloaded shipments, ensuring accurate placement of materials for easy access.
- Maintained organized storage areas, optimizing space utilization and accessibility of products.
- Inspected incoming and outgoing shipments for quality assurance, reducing errors in order fulfillment.
- Implemented safety protocols to ensure compliance and minimize workplace accidents during handling tasks.
- Trained new staff on operational procedures and safety measures, fostering a knowledgeable workforce.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Custodian
Instawork
2024 - 2025
- Maintained cleanliness and sanitation standards across facilities.
- Operated cleaning equipment effectively, ensuring thorough coverage of all areas.
- Assisted in inventory management of cleaning supplies, facilitating timely restocking.
- Collaborated with team members to achieve efficient workflow and task completion.
- Conducted regular inspections to identify maintenance needs and report issues promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
Security Officer
Guarda World Security
Dallas, TX
2023 - 2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Controlled access points, verifying identification and granting entry to authorized personnel only.
- Prepared incident reports detailing observations and actions taken during shifts.
Retail Worker
Home Depot
Dallas, TX
2023 - 2025
- Assisted customers in locating products and provided product information.
- Maintained organized merchandise displays to enhance store appearance.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to restock shelves and inventory management.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Retail Sales Associate
Footlocker, Footlocker
Dallas, TX
2021 - 2023
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized sales floor and ensured merchandise was well-stocked.
- Collaborated with team members to create engaging visual displays.
- Trained new associates on store policies and customer service standards.
- Monitored inventory levels and participated in stock replenishment activities.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Customer Service Representative
Progressive
Dallas, TX
01.2020 - 05.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and feedback.
- Provided product information and recommendations to enhance customer satisfaction.
- Collaborated with team members to streamline service processes.
Food Service Worker
Golden Chick
Dallas, TX
2019 - 2020
- Prepared food items following standardized recipes to ensure quality and consistency.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Delivered excellent customer service by promptly addressing inquiries and resolving concerns.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Bachelor of Science - Criminal Justice
Purdue University
West Lafayette, INHigh School Diploma -
South Oak Cliff Highschool
Dallas, TX05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Scheduling
- Paperwork processing
- Appointment scheduling
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
Timeline
Customer Service Representative
Progressive
01.2020 - 05.2021
Remote
Verizon Wireless
2023 - 2026
Warehouse Worker
Supply House - Plumbing, Heating & Hvac Supplies
2024 - 2025
Custodian
Instawork
2024 - 2025
Security Officer
Guarda World Security
2023 - 2025
Retail Worker
Home Depot
2023 - 2025
Retail Sales Associate
Footlocker, Footlocker
2021 - 2023
Food Service Worker
Golden Chick
2019 - 2020
Bachelor of Science - Criminal Justice
Purdue University
High School Diploma -
South Oak Cliff Highschool