Alamin Miah
Bronx,New York
Summary
Friendly, reliable, and careful doorman with 3 years of experience working in hotels. Good at greeting people, watching doors, keeping the area safe, and making sure everyone feels welcome. Known for being polite, professional, and paying close attention to details. Also worked in hotel reservations at the Sheridan Hotel for 2 years. I always made sure every guest received great service and personal attention. By listening carefully and solving problems quickly, I built a strong record of happy guests and successful service.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sheridan Hotel
The Bronx, NY 718 861 6500
03.2023 - Current
- Welcome guests and deliver outstanding customer service throughout the check-in and check-out process.
- Answer inquiries regarding hotel services, local attractions, and amenities.
- Take care of reservations, manage cancellations, and ensure special requests are met.
- Cancel reservations made through Booking.com.
- Handle guest problems and complaints quickly, making sure they're pleased.
- Process payments via card and cash.
- Keep in touch with the housekeeping runner and maintenance.
Cashier
B & B Variety Discount
The Bronx, New York 347 261 1546
05.2023 - 12.2023
- Operated cash register, processed payments, and handled customer transactions efficiently.
- Lifted and moved heavy boxes (cartons) of merchandise during stocking and deliveries.
- Organized items in storage areas and on shelves.
Doorman
Artezen Hotel
New York, NY
12.2020 - 01.2023
- Opened doors and welcomed guests.
- Ensured every guest received personalized attention and timely service.
- Helped manage traffic and deliveries at the hotel entrance.
- Helped guests with questions and special requests.
- Solved problems quickly to make sure guests were happy.
- Carrying luggage and calling taxis.
Doorman
West Farms Hotel
Bronx, NY 718 589 2222
01.2020 - 12.2020
- Provide a friendly and professional welcome to all arriving guests.
- Worked with hotel staff to give great service.
- Assisted guests with luggage, transportation, and special requests.
- Helped manage delivery and service vehicles at the hotel entrance.
- Solved problems quickly to make sure guests were happy.
- Carrying luggage and calling taxis.
Education
High School diploma -
Borough Of Manhattan Community College
07.2022
High School diploma -
High School Of World Cultures
Bronx, NY06.2020
Skills
- Guest relations
- Reservation management
- Payment processing
- Traffic coordination
- Concierge services
- Customer service
Timeline
Cashier
B & B Variety Discount
05.2023 - 12.2023
Front Desk Receptionist
Sheridan Hotel
03.2023 - Current
Doorman
Artezen Hotel
12.2020 - 01.2023
Doorman
West Farms Hotel
01.2020 - 12.2020
High School diploma -
Borough Of Manhattan Community College
High School diploma -
High School Of World Cultures