Alan Bailey
Boise,ID
Summary
Dynamic Supervisor with a proven track record at Continuum Global Solutions, excelling in staff management and process improvement. Enhanced team productivity through strategic planning and effective communication, while fostering a culture of excellence. Committed to employee development and customer satisfaction, driving significant improvements in operational efficiency and team morale.
In addition I have 15 years experience working on the Verizon contract in both customer service and tech support.
Overview
26
26
years of professional experience
Work History
Supervisor
Continuum Global Solutions
Boise, ID
06.2010 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Stein Distributing CO. Inc
Stein Distributing Company
Boise, ID
03.2000 - 05.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
Social Psychology
Utah State University
Logan, UT06.1986
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Policy enforcement
- Inventory oversight
- Expectation setting
- Financial management
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Performance management
- Teamwork and collaboration
- Excellent communication
- Effective communication
- Active listening
- Professionalism
- Adaptability
- Self motivation
- Task prioritization
- Written communication
- Data analysis
- Quality assurance
- Interpersonal communication
- Problem-solving aptitude
- Program evaluation
- Team collaboration
- Time management abilities
- Continuous improvement
- Problem-solving abilities
- Goal setting
- Teamwork
- Team leadership
Timeline
Supervisor
Continuum Global Solutions
06.2010 - Current
Stein Distributing CO. Inc
Stein Distributing Company
03.2000 - 05.2010
Social Psychology
Utah State University