Alan Becerra
Beaverton,OR
Overview
9
9
years of professional experience
Work History
Operations Manager
Brightsky Inc
Portland, OR
09.2023 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Maintained relationships with current and potential vendors to source candidates for open positions.
Account Manager
State Farm
Portland, OR
09.2022 - 09.2023
- Assessed customer risk levels and recommended appropriate coverage options.
- Oversaw multiple accounts and worked diligently to meet and exceed performance.
- Resolved customer inquiries, complaints, and disputes related to insurance claims.
Research Remediation Analyst
Wells Fargo
Hillsboro, OR
08.2018 - 09.2022
- Researched and responded to customer regulatory allegations complaints.
- Efficiently managed daily pipeline with assigned caseload, and prepared detailed summaries of investigation.
- Developed strategies to mitigate identified risks and ensure compliance with applicable laws and regulations.
Phone Banker
Wells Fargo
Hillsboro, OR
09.2014 - 08.2018
- Answered incoming calls from customers, providing excellent customer service and resolving customer inquiries.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
- Recommended products or services to promote financial success.
Education
Associate of Applied Science -
Portland State University
Portland, OR2015
Skills
- Customer Service
- Regulatory Compliance Understanding
- Complaint Handling
- Dispute Resolution
- Spanish Fluency
- Excellent Communication
- Teamwork and Collaboration
- Personnel Management
- Workforce Planning
- Staff Management
- Logistics Oversight
- New Client Acquisition
- Operations Management
References
References available upon request.
Timeline
Operations Manager
Brightsky Inc
09.2023 - Current
Account Manager
State Farm
09.2022 - 09.2023
Research Remediation Analyst
Wells Fargo
08.2018 - 09.2022
Phone Banker
Wells Fargo
09.2014 - 08.2018
Associate of Applied Science -
Portland State University