Overview
Work History
Education
Skills
References
Timeline
Generic

Alan Becerra

Beaverton,OR

Overview

9
9
years of professional experience

Work History

Operations Manager

Brightsky Inc
Portland, OR
09.2023 - Current
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Maintained relationships with current and potential vendors to source candidates for open positions.

Account Manager

State Farm
Portland, OR
09.2022 - 09.2023
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance.
  • Resolved customer inquiries, complaints, and disputes related to insurance claims.

Research Remediation Analyst

Wells Fargo
Hillsboro, OR
08.2018 - 09.2022
  • Researched and responded to customer regulatory allegations complaints.
  • Efficiently managed daily pipeline with assigned caseload, and prepared detailed summaries of investigation.
  • Developed strategies to mitigate identified risks and ensure compliance with applicable laws and regulations.

Phone Banker

Wells Fargo
Hillsboro, OR
09.2014 - 08.2018
  • Answered incoming calls from customers, providing excellent customer service and resolving customer inquiries.
  • Assisted customers with account transfers, balance inquiries, and other banking transactions.
  • Recommended products or services to promote financial success.

Education

Associate of Applied Science -

Portland State University
Portland, OR
2015

Skills

  • Customer Service
  • Regulatory Compliance Understanding
  • Complaint Handling
  • Dispute Resolution
  • Spanish Fluency
  • Excellent Communication
  • Teamwork and Collaboration
  • Personnel Management
  • Workforce Planning
  • Staff Management
  • Logistics Oversight
  • New Client Acquisition
  • Operations Management

References

References available upon request.

Timeline

Operations Manager

Brightsky Inc
09.2023 - Current

Account Manager

State Farm
09.2022 - 09.2023

Research Remediation Analyst

Wells Fargo
08.2018 - 09.2022

Phone Banker

Wells Fargo
09.2014 - 08.2018

Associate of Applied Science -

Portland State University
Alan Becerra