Alan Buchanan
Customer Service
Scottsdale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
37
37
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
Verizon Wireless Corporation
Chandler, AZ
04.2008 - 08.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sales Manager
Radio Shack Corporation
Phoenix, AZ
08.1986 - 03.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
High School Diploma -
South Adams High School
Berne, IN 09.1957 - 05.1969
Skills
Report preparation
undefinedTimeline
Customer Service Representative
Verizon Wireless Corporation
04.2008 - 08.2023
Sales Manager
Radio Shack Corporation
08.1986 - 03.2008
High School Diploma -
South Adams High School
09.1957 - 05.1969
Similar Profiles
Gary WilsonGary Wilson
Sales Associate at Verizon Wireless CorporationSales Associate at Verizon Wireless Corporation
Omar GutierrezOmar Gutierrez
Bilingual Customer Service Representative at Verizon Wireless CorporationBilingual Customer Service Representative at Verizon Wireless Corporation
Ian KoppIan Kopp
Technologies/Solutions Sales Manager at Verizon Wireless CorporationTechnologies/Solutions Sales Manager at Verizon Wireless Corporation
Joseph VottaJoseph Votta
Customer Service Representative at Verizon Wireless CorporationCustomer Service Representative at Verizon Wireless Corporation
JONATHAN OCHOAJONATHAN OCHOA
Interim COO at Get Your NestInterim COO at Get Your Nest