Alan Burns
Charlotte,NC
Summary
Proven Bartender with a track record of enhancing customer satisfaction at XOXO Cocktail Lounge through expert crafting of high-quality cocktails and outstanding service. Demonstrates strong multitasking and clear communication, fostering a positive team environment. Skilled in liquor, beer, and wine knowledge, consistently developed a loyal clientele base by exceeding service expectations.
Overview
16
16
years of professional experience
Work History
Bartender
XOXO Cocktail Lounge
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender Shift Manager
Room & Board
01.2020 - 11.2022
Bartender
CharBar No. 7
01.2013 - 01.2021
Bartender
Jekyll & Hyde
01.2018 - 01.2020
Bartender
Bonefish Grill
01.2009 - 01.2012
Education
Associate of Arts - Business Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
Timeline
Bartender
XOXO Cocktail Lounge
11.2022 - Current
Bartender Shift Manager
Room & Board
01.2020 - 11.2022
Bartender
Jekyll & Hyde
01.2018 - 01.2020
Bartender
CharBar No. 7
01.2013 - 01.2021
Bartender
Bonefish Grill
01.2009 - 01.2012
Associate of Arts - Business Administration And Management
Central Piedmont Community College
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