Katie Nguyen
Hospitality
Las Vegas,NV
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Xoxo Lounge
06.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Kaizen Shabu
12.2019 - 05.2021
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Expo
The Vox Kitchen
07.2016 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Associate of Arts - Culinary
Arts Institute
Costa Mesa, CA09-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Food running
- Sales techniques
- Food safety practices
- Foreign language proficiency
- Banquet coordination
- Shift management
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server
Xoxo Lounge
06.2021 - 10.2024
Server
Kaizen Shabu
12.2019 - 05.2021
Expo
The Vox Kitchen
07.2016 - 05.2019
Associate of Arts - Culinary
Arts Institute
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