Alan Coello
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Event Services
Kaseya Center
11.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Collaborated with team members to manage customer flow during peak times effectively.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
Customer Service Representative
Gran Colombia Services
01.2015 - Current
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
- Utilized advanced software tools for monitoring currency fluctuations to provide clients with up-to-date exchange rates effectively navigating volatile markets.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
Valet Attendant
Prestige Valet
01.2022 - 01.2024
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Chauffeur, Delivery Driver
Lyft And Uber
01.2019 - 03.2020
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
Education
High School Diploma -
Palmetto High School
Miami, FLSkills
- Guest Relations
- Brand Marketing
- Security Monitoring
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Cash Handling
- Decision-Making
- Safety Compliance
- Safety Procedures
- Data Entry
- Safety Guidelines
- Sales abilities
- Emergency Evacuation
- Crowd Security
Languages
Spanish
Native or Bilingual
Timeline
Valet Attendant
Prestige Valet
01.2022 - 01.2024
Event Services
Kaseya Center
11.2021 - Current
Chauffeur, Delivery Driver
Lyft And Uber
01.2019 - 03.2020
Customer Service Representative
Gran Colombia Services
01.2015 - Current
High School Diploma -
Palmetto High School
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