Alan Crispin
Mulberry
Summary
-Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers.
-Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
-Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Bilingual Customer Service Representative
Geico
Lakeland
09.2014 - 06.2025
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Took ownership of each call by listening attentively to understand individual needs.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Managed policy changes and educated customers about insurance products and services effectively.
- Handled escalated issues with professionalism and empathy towards customers.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Displayed patience and understanding when dealing with difficult situations.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
Education
Associate of Arts - Liberal Arts
Polk State College
Winter Haven, FL 08.2011 - 06.2013
Skills
- Bilingual communication
- Complaint resolution
- Product education
- Problem solving
- Team collaboration
- Adaptability to change
- Product knowledge
- Customer support
- Fluent bilingualism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Love the outdoors
- I coach my son's soccer team
- I myself have played soccer since I was very young
- Love fruit plants, I have over 30 fruit trees.
- I have 3 kids, 2 boys and 1 girl
Certification
- 2044 License, Personal Lines Property & Casualty Insurance Agent
Timeline
Bilingual Customer Service Representative
Geico
09.2014 - 06.2025
Associate of Arts - Liberal Arts
Polk State College
08.2011 - 06.2013