Alan DeJong
Three Rivers,MI
Summary
I have a strong background in mechanical engineering and IT networking. Highly motivated Service Manager and Field Technician with 20 years of Copier and printing experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
18
18
years of professional experience
Work History
Service Manager
DL Gallivan Office Solutions
2018.05 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Field Service Technician
Kraft Business Systems
2015.04 - 2018.06
- Maintaining equipment in Hospitals and schools
- Supporting my coworkers with their duties
- Setting up and maintaining current network infrastructure
- Skills
Field Service Technician
Adams Remco, Inc.
2005.10 - 2015.04
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers..
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
OS Microsoft - Business Administration CIS
Western Michigan University
Kalamazoo, Mi09.2006
Skills
- Employee Supervision
- Technical Support
- Task Delegation
- Team Scheduling
- Project Management
Accomplishments
Came in 3rd place in the Regional Kyocera Service competition in 2019.
Timeline
Service Manager
DL Gallivan Office Solutions
2018.05 - Current
Field Service Technician
Kraft Business Systems
2015.04 - 2018.06
Field Service Technician
Adams Remco, Inc.
2005.10 - 2015.04
OS Microsoft - Business Administration CIS
Western Michigan University
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