Led training strategy and execution for 4,200+ associates and contractors, aligning learning priorities with site performance goals and workforce readiness needs.
Sustained 95%+ training compliance across operational quarters, strengthening audit readiness and reducing risk across a high-volume fulfillment environment.
Partnered with cross-functional leaders, including the General Manager and Area Managers, to align training plans with operational targets, staffing demands, and process changes.
Built an internal leadership pipeline by mentoring and promoting 19 associates into leadership roles, improving bench strength and internal mobility.
Onboarded 80+ managers with 100% completion of required training standards, accelerating leadership readiness and consistency across teams.
Drove cross-training and labor sharing initiatives to improve workforce flexibility, balance staffing coverage, and reduce operational bottlenecks.
Learning Coordinator
Amazon Fulfillment Center, MSP1
Shakopee, MN
09.2019 - 02.2022
Designed and implemented a centralized learning system that improved trainer access, strengthened content standardization, and increased consistency across operations.
Delivered daily compliance and risk updates to leadership, identifying associates at risk of losing permissions and partnering with managers to close training gaps proactively.
Learning Trainer
Amazon Fulfillment Center, MSP1
Shakopee, MN
07.2017 - 09.2019
Supported cross-training and labor sharing efforts to improve staffing flexibility and maintain operational continuity during shifting business demands.
Provided one-on-one coaching to improve productivity and quality performance, contributing to 15–18% higher rates among supported associates.
Ensured new hires completed required training and were paired with experienced training ambassadors to support successful onboarding and early performance.
Stow Associate
Amazon Fulfillment Center, MSP1
Shakopee, MN
08.2016 - 07.2017
Short Term Disability Representative
Sedgwick CMS
Eden Prairie, MN
09.2012 - 06.2016
Processed and reviewed employee disability benefits, authorized payments, communication with the employee and their company in a timely manner.