Alan Farmer
Surprise,AZ
Summary
Achieved significant operational enhancements and client satisfaction at Paychex Inc through learning and understanding the system along with cross-functional teamwork to ensure the smooth transition and implementation of our time tracking software. Excelled in training and mentoring, leading to improved client implementation experience. Skilled in MS Office, I spearheaded initiatives that boosted performance, demonstrating a keen attention to detail and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Sr Associate Implementation Client Consultant
Paychex Inc
05.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Sr Associate Online Services
Paychex Inc
05.2022 - 05.2023
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
Associate Online Services
Paychex Inc
02.2021 - 05.2022
- Partnered with IT staff to troubleshoot any technical issues impacting the functionality of the company's time tracking platform.
- Streamlined order processing workflows to reduce fulfillment times while maintaining quality control standards.
- Created detailed reports outlining time tracking for senior leadership review.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Customer Service Representative
Endurance International Group
07.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Reporting Specialist
ADP
01.2019 - 07.2020
- Assisted in the development of new reporting tools, contributing to an enhanced suite of capabilities for endusers.
- Performed ad-hoc analysis as needed, supporting various departments with their specific reporting needs.
- Participated in development and acceptance testing of new reports and enhancements.
- Developed comprehensive training materials for new team members, resulting in faster onboarding and increased productivity.
- Maintained the accuracy of information in reports by updating the database regularly and ensuring data integrity.
- Trained colleagues on best practices for reporting, improving overall team efficiency and performance.
Technical Support Specialist
Dexcom
03.2016 - 12.2018
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Documented support interactions for future reference.
Technical Sales Specialist
GoDaddy.com LLC
06.2014 - 01.2016
- Developed a deep understanding of competitor offerings, enabling targeted marketing efforts that resulted in higher market share.
- Negotiated contracts successfully, securing favorable terms while adhering to company policies and guidelines.
- Exceeded sales targets by consistently meeting and surpassing customer expectations for product performance.
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Education
High School Diploma -
Pinnacle Charter Highschool
Tempe, AZ12.2007
Skills
- Training and mentoring
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Attention to Detail
- Customer Service
- Production Support
- Performance Improvement
- Performance monitoring
- MS Office
Timeline
Sr Associate Implementation Client Consultant
Paychex Inc
05.2023 - Current
Sr Associate Online Services
Paychex Inc
05.2022 - 05.2023
Associate Online Services
Paychex Inc
02.2021 - 05.2022
Customer Service Representative
Endurance International Group
07.2020 - 02.2021
Reporting Specialist
ADP
01.2019 - 07.2020
Technical Support Specialist
Dexcom
03.2016 - 12.2018
Technical Sales Specialist
GoDaddy.com LLC
06.2014 - 01.2016
High School Diploma -
Pinnacle Charter Highschool
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