Alan Frazier
Palm Beach Gardens,FL
Summary
Dynamic, resourceful and driven Asset Recovery Specialist with 6 years of experience. Deep understanding of insurance contracts and repossession/collection provisions. Coordinates and conducts repossession management evaluations, insurance claims, credit disputes and organizing data analysis reports to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions. A true team player who wants to due whatever it takes to see the goals achieved.
Overview
13
13
years of professional experience
Work History
Asset Recovery Specialist
Velocity Community Federal Credit Union
10.2018 - Current
- Negotiated settlements between clients and debtors, securing favorable terms for both parties while ensuring full repayment of debts owed.
- Managed relationships with insurance companies and the credit bureaus during the asset recovery process, fostering trust and cooperation among parties involved.
- Demonstrated expertise in asset recovery and negotiation tactics, securing favorable outcomes for clients.
- Handled all of the REPO accounts and worked directly with the tow companies to facilitate the sales of the vehicles. Along with obtaining the titles and the rest of the documents necessary to complete the files for the accounts.
- Conducted skip tracing efforts to locate individuals associated with lost or stolen assets, leading to successful recoveries.
- Spearheaded collaborative efforts with other department members, fostering a team-oriented atmosphere that led to increased case resolution success rates.
- Utilized advanced research skills for locating hard-to-find assets, resulting in successful recoveries for clients.
- Analyzed members' financial situations to create delinquency plans and bring delinquent accounts current.
- Increased company revenue by successfully recovering high-value assets for clients.
- Assisted in the training of new employees on department procedures and best practices, resulting in a highly skilled team of Asset Recovery Specialists.
Customer Service Executive & Retail Associate
Nordstrom
02.2016 - 12.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Implemented new protocols to optimize team performance and deliver consistent results.
Logistics Manager & Footwear Manager
Sports Authority
11.2011 - 04.2016
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
Education
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL06.2013
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2011
Skills
- Credit analysis
- Bankruptcy knowledge
- Skip Tracing
- Portfolio Management
- Networking
- Debt collection
- Asset Investigation
- Repossession Management
- Teamwork and Collaboration
- Problem-Solving
- Conflict Resolution
Timeline
Asset Recovery Specialist
Velocity Community Federal Credit Union
10.2018 - Current
Customer Service Executive & Retail Associate
Nordstrom
02.2016 - 12.2019
Logistics Manager & Footwear Manager
Sports Authority
11.2011 - 04.2016
Associate of Arts - General Studies
Palm Beach State College
High School Diploma -
Palm Beach Gardens High School
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