Alan Gonzalez Bravo
Clifton,NJ
Summary
IT student with customer service experience, developing hands-on IT skills through a personal homelab using Ubuntu in VirtualBox and Wireshark. Skilled in resolving customer issues calmly and effectively in service environments.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
StorageBlue
Clifton, NJ
11.2024 - Current
- Provided phone, email, and in-person support to resolve customer issues.
- Maintained accurate service records and documentation.
- De-escalated concerns with calm, professional communication.
- Performed administrative tasks such as updating databases, filing paperwork, and generating reports.
Seasonal Associate
Tillys
Paramus, NJ
- Assisted customers with product questions and transactions.
- Processed returns and resolved complaints quickly.
- Organized merchandise and maintained an efficient store environment.
Sales Associate - Lead
Old Navy, Gap
Clifton, NJ
- Worked registers, handled payments, and processed returns.
- Helped customers find solutions and answered product related questions.
- Trained new employees on systems and customer service procedures.
Education
Associate of Science - Computer And Information Sciences
Bergen Community College
Paramus, NJ12-2024
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJSkills
- Customer support (phone, email, in-person)
- Problem solving
- Team collaboration
- Bilingual: English and Spanish
- Documentation and record-keeping
- Linux basics (Ubuntu beginner)
Timeline
Customer Service Representative
StorageBlue
11.2024 - Current
Seasonal Associate
Tillys
Sales Associate - Lead
Old Navy, Gap
Associate of Science - Computer And Information Sciences
Bergen Community College
Bachelor of Science - Information Technology
Montclair State University
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