Ayanna Wolff
Fort Lauderdale
Summary
Customer-focused professional with 9+ years of experience delivering high-quality service in banking, insurance, and utility environments. Proven ability to handle high-volume customer interactions, resolve complex issues, and maintain accuracy across multiple systems. Recognized for empathy, reliability, and strong communication. Seeking customer service, airline, or remote support roles where service excellence and efficiency are essential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NV Energy
08.2022 - 01.2025
- Provided phone and email support to residential and commercial customers regarding billing, outages, payments, and service requests.
- Resolved complex account issues while navigating multiple systems with accuracy and efficiency.
- Met or exceeded monthly quality assurance, productivity, and customer satisfaction goals in a high-volume contact center.
- Processed payments securely and ensured compliance with privacy and company policies.
- Remote
Customer Service Representative Worker’s Compensation/ Assistant On-Board Trainer
Gallagher Bassett
Las Vegas
01.2018 - 01.2022
- Assisted clients with insurance claims inquiries, documentation updates, and issue resolution.
- Trained and supported new hires on system navigation, call handling, and customer communication standards.
- Partnered with leadership to improve onboarding processes and team performance.
- Maintained professionalism and empathy during sensitive and high-stress customer interactions.
Teller / Customer Service Officer / Personal Banker
Citibank
Manhattan, NY
02.2014 - 07.2017
- Delivered in-person and phone support for daily banking transactions and account services.
- Managed cash handling, deposits, withdrawals, and check processing in compliance with banking regulations.
- Identified customer needs and recommended appropriate financial products and solutions.
- Built strong customer relationships and received positive feedback for service excellence.
Education
High School Diploma / GED -
Boces Tech
Long Island, NYAssociate degree - Libral Arts, Minor in Psychology
University of Phoenix Online
Skills
- Customer Support (Phone, Email, In-Person)
- Conflict Resolution & De-escalation
- Multitasking in High-Volume Environments
- CRM & Account Management Systems
- Data Entry & Documentation Accuracy
- Payment Processing & Cash Handling
- Onboarding & Peer Training
- Compliance, Privacy & Quality Standards
- Remote Customer Service Tools (Salesforce, Zendesk)
Certification
Cpr/Bls Certified (Active)
Timeline
Customer Service Representative
NV Energy
08.2022 - 01.2025
Customer Service Representative Worker’s Compensation/ Assistant On-Board Trainer
Gallagher Bassett
01.2018 - 01.2022
Teller / Customer Service Officer / Personal Banker
Citibank
02.2014 - 07.2017
Associate degree - Libral Arts, Minor in Psychology
University of Phoenix Online
High School Diploma / GED -
Boces Tech