Alan Guerrero
Las Vegas,NV
Summary
Possesses versatile skills in ticket management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Specialist
Silver State Schools Credit Union
06.2023 - Current
- Responded to user inquiries and provided technical assistance over phone and ticketing system.
- Created user accounts and assigned permissions.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Assisted in configuring hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created technical documents for various applications for internal use.
- Created guides for user within the organization to further their knowledge on the applications we use.
- On v
Education
Associate of Science - Computer Engineering
College of Southern Nevada
Las Vegas, NV05-2024
Skills
- Service ticket tracking
- Remote support
- Network troubleshooting
- Technical documentation creation
- Operating systems
- Application support
- Multitasking
- Teamwork
- Optimize system performance
- RPA Knowledge
- Proficient with Microsoft Office products
Certification
- Certified CompTIA A+, May 31st, 2024
Timeline
IT Help Desk Specialist
Silver State Schools Credit Union
06.2023 - Current
Associate of Science - Computer Engineering
College of Southern Nevada
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