Alan Hudson
Columbia,SC
Summary
Proven in enhancing customer satisfaction at Longhorn Steakhouse, Excels in multitasking and team collaboration. Expertly managed large events and improved dining experiences by training staff at Wagon Wheel Restaurant. Great adaptability and exceptional communication skills that drive successful outcomes, showcasing a commitment to excellence and a professional demeanor. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Host
Longhorn Steakhouse
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lead Busser
Wagon Wheel Restaurant
04.2017 - 08.2021
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Provided support during high-volume events like banquets and weddings, contributing to successful execution and memorable experiences for all attendees.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
Education
Bachelor's - Mass Communications
University of South Carolina
Columbia, SC05.2025
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Professional Appearance
- Adaptable to change
- Team player mentality
- Exceptional communication
- Guest Relations
Timeline
Host
Longhorn Steakhouse
12.2023 - Current
Lead Busser
Wagon Wheel Restaurant
04.2017 - 08.2021
Bachelor's - Mass Communications
University of South Carolina