Alan Jacquez
Rodrigo
EL PASO,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Expert
Vivint Home Security
07.2022 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Mobile Expert
T-Mobile
10.2019 - Current
- Maintained sound knowledge of company products.
- Performed in-store product demonstrations at assigned events.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
- Listened to customer needs and desires to identify and recommend optimal products.
Manager
Metro By Tmobile
01.2018 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recorded inventory sales into organization's weekly income report.
- Conducted monthly inventories of raw materials and components on work floor.
Education
High School Diploma -
Horizon High School
El Paso, TX05.2015
Skills
- Customer Retention Abilities
- Solution Planning
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Product and Service Knowledge
- Persuasive Techniques
- Technological Knowledge
Timeline
Sales Expert
Vivint Home Security
07.2022 - Current
Mobile Expert
T-Mobile
10.2019 - Current
Manager
Metro By Tmobile
01.2018 - 10.2019
High School Diploma -
Horizon High School