Alan Liu
Brooklyn,NY
Summary
Detail-oriented and reliable professional eager to contribute to a dynamic workplace. Adept at fostering teamwork, enhancing operational efficiency, and leveraging technical skills to solve complex challenges. Driven to expand knowledge, explore interests, and unlock potential in diverse environments.
Overview
7
7
years of professional experience
Work History
Front Desk/Medical Assistant
Advanced Eye Physician
07.2024 - 11.2024
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
Nursing Assistant
Seagate Rehabilitation and Nursing Center
07.2019 - 09.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Crew Team Member
Nova Athletic Club
07.2018 - 12.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Supported extracurricular activities and trips, ensuring engaging and safe experiences for participants
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Intern
Imisso International Trading Inc.
07.2017 - 09.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Streamlined data entry processes, significantly reducing manual errors.
Education
Bachelor of Science - Computer Information Systems
Baruch College
New York, NY01-2025
No Degree -
Midwood High School
Brooklyn, NY06-2020
Skills
- Javascript
- RobotC
- Python
- Java
- SQL
- Microsoft Excel
- Microsoft Word
- Quick learner
- Attention to detail
Languages
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Front Desk/Medical Assistant
Advanced Eye Physician
07.2024 - 11.2024
Nursing Assistant
Seagate Rehabilitation and Nursing Center
07.2019 - 09.2019
Crew Team Member
Nova Athletic Club
07.2018 - 12.2018
Intern
Imisso International Trading Inc.
07.2017 - 09.2017
Bachelor of Science - Computer Information Systems
Baruch College
No Degree -
Midwood High School