Alan Madrid
El Paso,Texas
Summary
Proven Customer Service Representative at Dominos Pizza Inc., adept in conflict resolution and problem-solving, enhanced customer loyalty through empathetic complaint handling and expert product knowledge. Skilled in de-escalation techniques and quality assurance, ensuring satisfactory outcomes in high-stress situations. Demonstrates critical thinking and active listening, significantly improving service delivery and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Dominos Pizza Inc.
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Of Business Administration - Finance
The University of Texas At El Paso
El Paso, TXAssociate Of Arts And Sciences - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Product Knowledge
- Order Processing
- De-Escalation Techniques
- Quality Assurance Controls
Certification
License level 2 unarmed security
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Dominos Pizza Inc.
06.2023 - Current
Associate Of Business Administration - Finance
The University of Texas At El Paso
Associate Of Arts And Sciences - Multidisciplinary Studies
El Paso Community College