Alan Martinez
Baldwin Park,CA
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Los Angeles, CA
06.2023 - Current
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Resolved customer complaints and reported issues to senior management.
Car Detailer
Detail Cult
Los Angeles, CA
01.2023 - 05.2023
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Inspected vehicle to verify pristine appearance for customer.
Air Conditioning Technician
CPR Industries
El Monte, CA
01.2021 - 01.2023
- Installed air conditioning systems in commercial and residential buildings.
- Performed maintenance on existing air conditioning units, including cleaning coils, testing pressure levels and diagnosing malfunctions.
- Troubleshot and repaired complex HVAC issues with a focus on customer satisfaction.
- Replaced defective components in air conditioning systems to ensure optimal performance.
Skills
- Inventory Control
- Labor and food cost control
- Safety awareness
- Cash handling ability
- Continuous Improvement
- Staff Motivation
Timeline
Shift Supervisor
CVS Pharmacy
06.2023 - Current
Car Detailer
Detail Cult
01.2023 - 05.2023
Air Conditioning Technician
CPR Industries
01.2021 - 01.2023