Alan Matsukawa
Honolulu,Hawai'i
Summary
Accomplished District Manager experienced in directing sales, marketing, staffing and overall operations for multiple locations with corresponding workforce. Performance-driven leader offering exceptional record of achievement over a 29+ year career. Enthusiastic management professional with a strategic and analytical approach to problem solving, attracting new customers and achieving profit targets. Communicative District Manager with top-level people skills when interacting with guests as well as colleagues. Gifted in team building and possessing the ability to nurture individuals within the company with untapped potential to become great managers. Always remains calm and professional in stressful situations.
Overview
31
31
years of professional experience
Work History
Front of the House Manager
Highway Inn
Honolulu, Hawai'i
12.2021 - 01.2023
- Managed day-to-day FOH operations to ensure a favorable guest experience by focusing on quality service, company standards and guest expectations.
- Handled all customer concerns with researched facts and optimal speed to achieve well-earned trust and maintain long-term loyalty; resolved all issues to customer satisfaction.
- Maintained positive staff morale by encouraging teamwork and respect for each other in accordance with company mission.
- Demonstrated leadership and strong coordination skills by utilizing time management techniques to prioritize tasks for staff efficiently without sacrificing quest service or order accuracy.
- Developed and maintained positive relationships with guests, vendors and other external contacts to establish rapport.
- Performed daily cash handling activities to reduce inaccuracies, secured nightly deposits and kept meticulous records of discrepancies.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Inspected stock to identify shortages, replenish supplies and maintain consistent inventory.
District Manager
The Cookie Corner
Honolulu, Hawai'i
12.1991 - 01.2020
- Mentored a team of managers, supervisors and staff at each location to provide them with emotional support, encouragement and business knowledge to be successful in accomplishing individual and company goals.
- Monitored multiple locations daily to ensure a high quality standard of operations and adherence to company procedures and policies.
- Analyzed consumer buying trends, market conditions and competitor actions to adjust strategies to achieve KPI for maximizing sales goals.
- Fulfill monthly deadlines by proactively overseeing individual as well as team tasks and requiring strict punctuality standards.
- Forecasted sales of at least 3% to 5% above previous year and established business tactics to achieve 100% of annual P&L objectives.
- Conducted weekly meetings with managers and supervisors to brainstorm well-developed techniques to overcome sales obstacles, maximize customer satisfaction and control expenses.
- Recruited, interviewed and hired new employees, then implemented mentoring program to encourage feedback and engagement.
- Identified, developed and promoted employees with untapped potential to cultivate collaborative and hardworking leadership teams while improving staff morale.
- Promote positive, productive relationships with store leadership and staff through open communication and mutual respect.
- Built relationships with customers and the community to establish long-term business growth.
- Worked diligently to resolve any complaints to the satisfaction of the customer to promote loyalty and enhance operations.
- Optimized in-store merchandising, product turnover and monitored inventory availability to increase sales.
- Increased profit margins by effectively controlling budget and overhead while identifying and pursuing opportunities for business growth.
- Organized promotional events and interacted with the community to increase sales volume.
Skills
- Successful democratic leadership style
- Effective in setting and maintaining standards
- Experience in overseeing P&L, budget
- Vast retail knowledge experience
- Accomplished in identifying, developing managers
- Excellent people skills
- Customer service
- Open communication
- Collaborative team leader
- Proven ability to resolve conflicts
- Proactive
- Ability to anticipate future problems
Timeline
Front of the House Manager
Highway Inn
12.2021 - 01.2023
District Manager
The Cookie Corner
12.1991 - 01.2020