ALAN MYCHAEL MEYERS
Atlanta,GA
Work Preference
Summary
Dynamic professional with a proven track record at DriveTime, excelling in cash handling and employee training. Recognized for enhancing customer service and operational efficiency, leading to improved satisfaction and retention. Adept at fostering team collaboration and implementing strategic initiatives that drive measurable results in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
DriveTime
09.2023 - 05.2025
- Trained and motivated employees, fostering a culture of performance and accountability.
- Addressed and resolved customer concerns promptly, leading to improved satisfaction.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Assisted in recruitment, hiring, and onboarding processes to build a skilled workforce committed to excellence.
- Monitored facility maintenance needs, coordinating necessary repairs and upgrades for smooth operations.
- Handled cash and prepared deposits, maintaining financial integrity.
Assistant Business Office Manager/Manager's Assistant
CarMax
05.2021 - 09.2023
- Lead team to enhance service quality and dealership efficiency, boosting customer satisfaction.
- Ensure dealership operations align with policies, maintaining high compliance standards.
- Implement strategies to optimize operations, achieving measurable improvements in efficiency.
- Enhanced customer service protocols, leading to improved customer retention rates and a noticeable increase in positive feedback.
- Ensured accuracy in sales paperwork for over 3000 transactions, contributing to 98% contract approval rate.
- Audit and correct sales contracts, reducing errors and enhancing compliance.
- Managed car auctions, increasing participation and enhancing sales volume.
- Coordinated onboarding to enhance new hire integration and improve retention.
Operations Manager
Marriott International, Inc.
04.2016 - 10.2020
- Directed daily operations, ensuring seamless service delivery across departments.
- Implemented initiatives that improved operational efficiency and elevated guest experience.
- Managed hotel operations, enhancing guest satisfaction through targeted service quality improvements.
- Coordinated with leaders to ensure compliance, achieving high operational standards.
- Cultivated culture of excellence and accountability, enhancing team performance and collaboration.
Corporate Event Manager
Coca-Cola Company
09.1998 - 08.2015
- Planned and managed corporate events to align with objectives and budget while enhancing attendee experience.
- Led event team to execute projects, ensuring successful logistics management and timely delivery.
- Enhanced event design and execution, contributing to significant improvements in sponsorship engagement.
- Facilitated cross-departmental collaboration to streamline event execution, enhancing logistics and stakeholder satisfaction.
Education
BBA - FINANCE AND ACCOUNTING
Morehouse College
Atlanta, GAMBA - BUSINESS ADMINISTRATION (MBA)
New York University
New York, NYSkills
- Operational management
- Inventory management
- Service quality improvement
- Team leadership
- Employee training
- Customer service
- Cash handling
Additional Information - Community Service
- The Life Church of Atlanta, Pastors Adjutant, New Member Orientation, Associate Pastor
- Hosea Helps
- Georgia State Prison Ministry
Timeline
Assistant General Manager
DriveTime
09.2023 - 05.2025
Assistant Business Office Manager/Manager's Assistant
CarMax
05.2021 - 09.2023
Operations Manager
Marriott International, Inc.
04.2016 - 10.2020
Corporate Event Manager
Coca-Cola Company
09.1998 - 08.2015
BBA - FINANCE AND ACCOUNTING
Morehouse College
MBA - BUSINESS ADMINISTRATION (MBA)
New York University