Alan Peden
MARION,AR
Summary
Results-driven Fleet Maintenance Director with expertise in team leadership, regulatory compliance, and preventive maintenance. Proven record of enhancing vehicle reliability and operational efficiency through strategic planning and employee development.
Overview
1
1
Language
41
41
years of professional experience
Work History
Director of Fleet Maintenance
Midsouth Fleet Services LLC
Millington TN
02.2023 - Current
- Oversaw fleet maintenance operations ensuring compliance with safety and regulatory standards.
- Developed and implemented preventive maintenance schedules to enhance vehicle reliability.
- Managed vendor relationships to secure timely parts procurement and service contracts.
- Led team in diagnosing mechanical issues, reducing downtime through efficient problem-solving strategies.
- Streamlined reporting processes for tracking maintenance activities and vehicle performance metrics.
- Trained staff on best practices in fleet management and maintenance protocols to improve efficiency.
- Conducted regular audits of maintenance processes, identifying areas for operational improvements.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Ensured compliance with regulatory requirements for fleet safety and environmental standards through meticulous record-keeping and reporting procedures.
- Managed escalated issues effectively, ensuring timely resolution and customer retention.
- Trained new staff on customer service protocols and best practices.
- Developed training materials that improved onboarding efficiency for new hires.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Fleet Maintenance Manager
Marion Towing & Repair
Memphis, TN
01.2010 - 02.2023
- Supervised maintenance operations for fleet vehicles, ensuring compliance with safety regulations and industry standards.
- Developed and implemented preventative maintenance programs to enhance vehicle reliability and minimize downtime.
- Managed inventory of parts and supplies, optimizing procurement processes for cost efficiency and timely repairs.
- Trained and mentored maintenance staff on best practices, fostering a culture of continuous improvement within the team.
- Collaborated with team members to identify and implement process improvements.
- Facilitated communication between departments to streamline service-related operations.
- Provided consistent support in high-volume environments, maintaining service levels during peak periods.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Improved inventory control in retail environments, conducting regular checks to prevent loss.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for retail parts.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
Business Co-Owner
Twenty First Century Automotive
Marion AR
01.1996 - 12.2009
- Led operational strategy to enhance customer service and retention initiatives.
- Oversaw financial management and budget allocation for sustained growth.
- Streamlined inventory management processes, reducing overhead costs.
- Developed marketing strategies that increased brand visibility and market share.
- Mentored staff on best practices, improving team performance and efficiency.
- Cultivated relationships with suppliers to ensure timely delivery of quality parts.
- Analyzed sales data to identify trends and optimize product offerings.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality products and services while maintaining open lines of communication for feedback.
- Reduced overhead costs by negotiating favorable deals with suppliers while maintaining stringent quality standards for materials sourced externally.
- Cultivated lasting relationships with key stakeholders such as vendors, regulators, industry associations, and local communities to bolster the company''s reputation in the marketplace.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
Fleet Maintenance Manager
West Memphis Utilities
West Memphis, AR
01.1992 - 12.1996
- Analyzed fleet performance metrics to identify trends and implement strategic improvements in service delivery.
- Coordinated with vendors and suppliers to negotiate contracts, securing favorable terms for parts and services needed for fleet operations.
- Established standard operating procedures for maintenance tasks, promoting consistency and quality across all service activities.
- Led cross-functional teams in troubleshooting complex mechanical issues, driving resolution efforts to restore fleet functionality promptly.
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
- Led a successful transition to paperless record-keeping system that facilitated more efficient data retrieval and reporting processes.
- Coordinated with vendors and suppliers to secure quality parts at competitive prices, reducing overall expenses.
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
Service Writer/Mechanics Foreman
Peden's Truck and Automotive
West Memphis AR
06.1985 - 01.1992
- Coordinated service requests between customers and technicians to ensure efficient workflow.
- Diagnosed customer concerns and recommended appropriate maintenance or repair services.
- Managed service documentation and ensured accurate record-keeping for all transactions.
- Prioritized service orders based on urgency, availability of parts, and technician schedules.
- Managed and motivated employees to be productive and engaged in work.
- Developed comprehensive training programs to enhance employee skills and operational knowledge.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
The University of Texas At Austin
Austin, TX02-1980
EV Diagnostics And Repair - EV Vehicle Diagnostics And Repair
EV
Millington TN06-2023
Service Writing And Management - Service Writing And Management
Mitchell On Demand
Millington TN02-2023
Diesel & Truck Service Technology - Diesel Truck Service
National Automotive Service Excellence
Memphis, TN04-1995
HVAC/R - HVAC/R
National Institute For Automotive Service Excellence
Memphis, TN05-1992
Electrical & Electronic Systems Technology - Electrical And Electronics
National Institute For Automotive Service Excellence
Memphis, TN02-1992
Automotive Service Technology - Automotive Diagnostics
National Automotive Service Excellence
Memphis, TN01-1992
Certificate of Completion - Automotive Service Writing And Management
Horizons Automotive Service Writer And Manager
Memphis, TN08-1988
No Degree - Auto Mechanics 1 And 2
McCallum High School
Austin, TX06-1979
Skills
- Team leadership
- Employee training and development
- Fleet management expertise
- Vehicle inspection proficiency
- Continuous improvement initiatives
- Preventive maintenance planning
- Inventory control management
- Performance metrics analysis
- Quality assurance standards
- Vendor relationship management
- Regulatory compliance
- Fleet safety protocols
- Budgeting and cost control
- Fuel management systems
- Teamwork and collaboration
- Time management
- Excellent communication
- Computer skills
- Decision-making
- Team dynamics
- Customer relations
- Professional and courteous
- Managing operations and efficiency
- Operations management
- Pricing strategy
- Performance management
- Project planning
- Adaptability
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members including Service Writers Parts Specialists and Mechanics.
Languages
English
Professional Working
Timeline
Director of Fleet Maintenance
Midsouth Fleet Services LLC
02.2023 - Current
Fleet Maintenance Manager
Marion Towing & Repair
01.2010 - 02.2023
Business Co-Owner
Twenty First Century Automotive
01.1996 - 12.2009
Fleet Maintenance Manager
West Memphis Utilities
01.1992 - 12.1996
Service Writer/Mechanics Foreman
Peden's Truck and Automotive
06.1985 - 01.1992
EV Diagnostics And Repair - EV Vehicle Diagnostics And Repair
EV
GED -
The University of Texas At Austin
Service Writing And Management - Service Writing And Management
Mitchell On Demand
Diesel & Truck Service Technology - Diesel Truck Service
National Automotive Service Excellence
HVAC/R - HVAC/R
National Institute For Automotive Service Excellence
Electrical & Electronic Systems Technology - Electrical And Electronics
National Institute For Automotive Service Excellence
Automotive Service Technology - Automotive Diagnostics
National Automotive Service Excellence
Certificate of Completion - Automotive Service Writing And Management
Horizons Automotive Service Writer And Manager
No Degree - Auto Mechanics 1 And 2
McCallum High School