Alan Pineda
Harrisonburg,VA
Summary
Responsible Interim Shift Supervisor specializing in 911 telecommunications. Knowledgeable about documentation, reporting and training. Adept at improving team productivity and teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Interim Shift Supervisor
City of Harrisonburg
12.2019 - Current
- Supervised a shift of approximately 6-10 dispatchers on the operations floor.
- Trained new employees and delegated daily tasks and responsibilities.
- Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Active certifications including National Crime Information Center (NCIC), Virginia Criminal Information Network (VCIN), Communications Center Supervisor, Communications Training Officer, and General Instructor through the Virginia Department of Criminal Justice.
Volunteer
Harrisonburg Rescue Squad
12.2022 - Current
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
- Collaborated effectively with first responders on scene to quickly assess patients'' needs and determine the most efficient transport methods.
Front Desk Clerk
DoubleTree By Hilton
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Cross Utilized Agent
SkyWest Airlines
07.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Expedited boarding processes by utilizing advanced technology tools for scanning tickets and verifying identification documents quickly.
- Facilitated positive customer experiences by proactively assisting passengers during irregular operations such as weather delays or technical issues affecting their flights.
Senior Communicator
City of Harrisonburg
04.2016 - 12.2018
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2013
Skills
- Works Well Under Pressure
- Teamwork and Collaboration
- Training and mentoring
- Strong Work Ethic
- Effective Multitasking
- Schedule Management
- Native Spanish fluency
- Emergency Response
- Discretion and Confidentiality
Occupationallicensescertificatestraining
Emergency Medical Responder (EMR) - National Registry of Emergency Medical Technicians
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- Communications Center Supervisor
- DCJS Communications Officer
- DCJS General Instructor
- EVOC - Emergency Vehicle Operators Course
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
DoubleTree By Hilton
03.2023 - Current
Volunteer
Harrisonburg Rescue Squad
12.2022 - Current
Cross Utilized Agent
SkyWest Airlines
07.2021 - 10.2022
911 Interim Shift Supervisor
City of Harrisonburg
12.2019 - Current
Senior Communicator
City of Harrisonburg
04.2016 - 12.2018
High School Diploma -
Harrisonburg High School
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