Alan Riddle
Bronx,NY
Summary
Transportation professional specializing in route optimization and safety compliance. Demonstrated success in improving passenger satisfaction through effective communication and swift issue resolution. Strong analytical skills applied to enhance operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Contractor
Uber App Ride Share Driver Services
New York, New York
01.2011 - 07.2026
- Provided safe and efficient transportation for passengers across various routes.
- Navigated using GPS technology to optimize driving routes and reduce delays.
- Facilitated positive passenger experiences through effective communication.
- Resolved customer inquiries and issues promptly to enhance ride satisfaction.
- Collected fares and processed payments through mobile applications securely.
- Maintained vehicle cleanliness and performed routine maintenance checks regularly.
- Adhered to local traffic laws and regulations while driving professionally.
- Oversaw quality control processes to ensure product standards were met. and maintained high level of customer satisfaction.
- Developed relationships with customers to enhance loyalty and retention. with existing customers while identifying opportunities for new business.
Delivery Truck Driver
Baldor Express Transportation Co. LLC
New York, New York
04.2011 - 06.2012
- Executed data entry tasks for record keeping, maintaining accurate records
- Managed filing of refusals and returns documentation
- Processed payment transactions for services, ensuring timely completion
- Cross-referenced merchandise with invoices to verify accuracy of deliveries
- Delivered produce to various locations throughout New York State and Connecticut
Education
Tractor Trailer Bus And Truck Training
New York, NYSorano and Son Professional Driving School
New York, NYSkills
- Safety compliance and awareness
- Route optimization and GPS navigation
- Vehicle maintenance and quality control
- Customer relationship management
- Transportation compliance and industry regulations
- Effective communication and conflict resolution
- Problem solving and time management
Accomplishments
- Certificate of Excellence for Outstanding Performance and Lasting Contribution on Tractor Trailer Training
Certification
- New York City Taxi and Limousine Commission License
- New York State National Safety Council Defensive Driving Course
- Airbrake Certification
- Combination Vehicle License
- Enhanced Driver's License
- Ride Share Certification
Timeline
Delivery Truck Driver
Baldor Express Transportation Co. LLC
04.2011 - 06.2012
Independent Contractor
Uber App Ride Share Driver Services
01.2011 - 07.2026
Tractor Trailer Bus And Truck Training
Sorano and Son Professional Driving School