Alan Seay
Richmond,VA
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at National Express Transit Corporation, demonstrating exceptional time management and problem-solving skills. Excelled in maintaining safety protocols and delivering high-quality customer service, contributing to a significant improvement in client retention. Highly reliable, with a focus on achieving results through teamwork and meticulous attention to detail.
Overview
19
19
years of professional experience
Work History
Driver
National Express Transit Corporation
Richmond, VA
05.2023 - 12.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Contractor
Champs Express LLC
Richmond, VA
09.2018 - 01.2022
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
Truck Loader/Truck Unloader
Griffin Management
Richmond, VA
09.2015 - 06.2018
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout 1 hour shifts.
Production Worker
UPS
Richmond, VA
11.2012 - 02.2015
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Maintenance Crew Member
Maxwell Solutions
Richmond, VA
02.2008 - 08.2010
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
Cashier
Best Buy
Rhode Island
01.2005 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2002
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Flexible Schedule
- Patience and understanding
- Loading and unloading
- Safety Protocols
- Heavy Lifting
- Order picking and processing
- Materials Transport
- Shipping and packaging
- Multitasking
- Attention to Detail
- Active Listening
- Reliability
- Team building
- Problem-Solving
Timeline
Driver
National Express Transit Corporation
05.2023 - 12.2023
Contractor
Champs Express LLC
09.2018 - 01.2022
Truck Loader/Truck Unloader
Griffin Management
09.2015 - 06.2018
Production Worker
UPS
11.2012 - 02.2015
Maintenance Crew Member
Maxwell Solutions
02.2008 - 08.2010
Cashier
Best Buy
01.2005 - 06.2007
High School Diploma -
Huguenot High School