Alan Sierra-Cortes
Summary
Dynamic professional with a proven track record at NewSouth Windows, enhancing inventory accuracy and product quality. Expert in bilingual customer interactions and adept at fostering teamwork. Achieved significant improvements in operational efficiency and customer satisfaction. Skilled in data management and empathetic customer service, embodying flexibility and a deep understanding of customer needs.
Overview
4
4
years of professional experience
Work History
Inventory Specialist
NewSouth Windows
10.2023 - 10.2024
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Customer Service Representative
Megacable
02.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Nurse Technitian - Nursing Education
Universidad Michoacana De San Nicolas De HIdalgo
Morelia,Michoacan06-2019
Skills
- Proficiency in a second language, enhancing customer interactions
- Ability to translate documents or conversations for diverse customers
- Ability to accurately input and manage customer information
- In-depth understanding of the company’s products or services
- Flexibility in adjusting to different customer personalities and varying situations
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Inventory Specialist
NewSouth Windows
10.2023 - 10.2024
Customer Service Representative
Megacable
02.2021 - 03.2022
Nurse Technitian - Nursing Education
Universidad Michoacana De San Nicolas De HIdalgo
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