Alan Stoddard
West Jordan ,UT
Summary
Dynamic Parts and Service Manager at ntermountain Sweeper with a proven track record in optimizing inventory and enhancing customer satisfaction. Skilled in scheduling service and preventive maintenance on equipment, I excel in fostering customer relationships and training teams to achieve operational excellence. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Parts and Service Manager
Intermountain Sweeper
08.2021 - 04.2025
- Purchased parts to maintain current inventory for customer sales and service center use.
- Received parts and shelved in a timely manner.
- Maintained a high level of relationships with vendors to obtain best value for parts.
- Provided excellent customer service to customers requiring part quotes and fulfilled orders in a timely manner.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Talked to customers about their service needs and wrote up the work orders. Called and reminded customers about service appointments. Coordinated with the service technicians in understanding the approximate servicing time required and needed repairs.
- Answered phone calls in the service department and waits on customers at the service counter
- Assisted in scheduling work, answering questions and advising on repairs within established guidelines
- Communicated with customers on additional repairs needed and obtains approval
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintains a current class A CDL.
Fleet Manager
Birrell Services
03.2016 - 08.2021
- Repaired and maintained a fleet of Trucks, Trailers, Pressure washers, snow plow equipment and sweeper trucks.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Documented equipment transfers and sales details for accurate record keeping.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Maintained service records and made sure all equipment was up to date on DOT regulations and registrations.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Shop Manager
Intermountain Sweeper
04.1996 - 03.2016
- Repaired and maintained floor care equipment and street sweeper equipment.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Fabricated and welded need repairs to steel hoppers on sweeper trucks.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Associate of Applied Science - Marketing Management
Salt Lake Community College
Salt Lake City, UTSkills
- Scheduling and planning
- Sales support
- Appointment scheduling
- Processing warranties
- Teamwork
- Professionalism
- Multitasking
- Preventive Maintenance
- Organizational Skills
- Customer Service
- Reporting and documenting
- Excellent communication
- Continuous improvement
- Warranty processing
- Order preparation
- Schedule coordination
Timeline
Parts and Service Manager
Intermountain Sweeper
08.2021 - 04.2025
Fleet Manager
Birrell Services
03.2016 - 08.2021
Shop Manager
Intermountain Sweeper
04.1996 - 03.2016
Associate of Applied Science - Marketing Management
Salt Lake Community College
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