Alan Tapia
Aurora,CO
Summary
10 years of working for retail, grocery, and some custodial odd jobs with a strong focus and experience in backroom operations such as loading and unloading boxes and including knowledge on how to manage pallet jacks, power jacks, and u-boats as well as experience in unloading trucks throughout various different stores such as Ross, Toys R Us, Safeway, and Family Dollar.
Knowledgeable in warehouse operations and store displays and facing with solid background in providing excellent customer service and maintaining store cleanliness.
Proven ability to assist customers with bagging groceries, retrieving carts, delivering heavy items and furniture to customer vehicles, and assisting with finding items for employees, ensuring smooth shopping experience.
Able to work in a fast paced and stressful environment along with being able to lift and move heavy objects and boxes throughout the sales floors and backrooms.
Open availability and able to work early mornings, late nights, mid shifts, and overnights including priority holidays such as Valentine's Day, Independence Day, Thanksgiving, Christmas Eve and Day, and New Year's Eve and Day.
A strong experience with counting and handling money and change as well as strong computer knowledge and experience throughout use in daily life and for personal projects including knowledge in photo editing with Photoshop, File Management and organization, and minor code reading and adjustments as per needed for personal or art projects.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Courtesy Clerk, Night Grocery
Safeway
11.2024 - Current
- Assisted customers with inquiries and provided friendly service to enhance the shopping experience.
- Assisted customers with inquiries and provided friendly service to enhance shopping experience.
- Maintained cleanliness and organization of the checkout area, contributing to a positive store environment.
- Ensured the store was cleanly maintained throughout the day and before closing ensuring a proper opening experience.
- Collected grocery carts throughout the parking lot for customer convenience and use.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked priority items such as ice, water, firewood, and dairy throughout the necessary departments.
- Took care of priority projects involving changing displays, moving inventory, and organizing neglected displays/areas.
- Used manual and electric power jacks to move inventory throughout the store and in or out of trucks as, including freezers and fridges.
Loss Prevention, Back of House
Ross Dress for Less
08.2018 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within the deadlines.
- Assisted with unloading heavy boxes of up to 50-60 pounds to ensure our employees didn't have to strain themselves.
- Applied security tags to various household items as well as clothing merchandise.
- Communicated with the Loss Prevention team on suspicious and potential shoplifters.
- Prioritized heavy loss areas throughout the store every month.
- Delivered and stocked merchandise throughout the store at a rapid pace.
- Trained new team members on proper security tagging of priority items and brands.
Cart Pusher
Wal-Mart Supercenter
12.2019 - 02.2021
- Coordinated cart retrieval in high-traffic areas to enhance store accessibility.
- Facilitated organization of shopping carts to ensure efficient customer access.
- Sanitized and maintained cart and cart corral cleanliness during pandemic operations.
- Cooperated with other store members and customers to maintain social distancing during pandemic operations including face masks and heavier sanitization.
- Worked in high heat and cold weather of up to 100°F and as low as 5°F including hard rain and snowstorms.
- Pushed as many as 20 carts from around the parking lot and uphill to maintain customer satisfaction.
- Assisted customers in loading groceries into cars.
- Removed litter from parking lot, planters and cart storage areas.
Customer Service, Electronics Clerk, Warehouse
Toys R Us
11.2017 - 07.2018
- Assisted customers with product inquiries, demonstrating strong product knowledge.
- Conducted quality checks on electronics to maintain high standards of customer satisfaction.
- Coordinated restocking efforts to optimize merchandise availability on the sales floor.
- Processed and managed electronic inventory to ensure accurate stock levels.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Handled escalated customer complaints or inquiries regarding electronic purchases with professionalism.
- Assisted customers in finding items throughout the store and other Toys R Us locations.
- Delivered items from back of house stock to customers and ensured inventory was kept up to date.
- Assisted customers with loading heavy furniture, and priority BabiesRUs items such as strollers and car seats to cars.
- Assisted with closing operations during store closing and layoffs in 2018.
- Completed special projects assigned by management such as redesigning store layouts or implementing new systems for tracking inventory.
- Cleaned and reorganized high traffic areas throughout electronics such as aisles with anime figures and toys.
Education
High School Diploma -
Overland High School
AuroraSkills
- Customer service
- Strong work ethic and able to work long hours in fast paced and stressful environments
- Eye for detail during stocking and facing throughout sales floors
- Excellent consideration for safety procedure across store and backroom/warehouse
- Outgoing and friendly with customers and employees throughout the store
- Inventory management
- Flexible scheduling
- High consideration for others and ensuring all of our employees can work efficiently by assisting them with ensuring equipment is kept clean and organized
- Basic computer navigation
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Courtesy Clerk, Night Grocery
Safeway
11.2024 - Current
Cart Pusher
Wal-Mart Supercenter
12.2019 - 02.2021
Loss Prevention, Back of House
Ross Dress for Less
08.2018 - 09.2024
Customer Service, Electronics Clerk, Warehouse
Toys R Us
11.2017 - 07.2018
High School Diploma -
Overland High School