Alan Tejeda
Arlington,TX
Summary
Versatile IT Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
Maxitransfers
10.2021 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Office Administrator
Cls Insulation
08.2017 - 10.2021
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Office Cordinator
Express Employment
03.2017 - 05.2017
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Interacted with customers by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Meat Department Associate
Sam's Club
10.2013 - 10.2016
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
- Streamlined department operations by maintaining clean work areas and properly storing equipment after use.
- Enhanced workplace safety with strict adherence to sanitation and hygiene guidelines when handling raw products.
- Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
Education
Bachelor of Science - Computer And Information Sciences
Tarrant County College - South Campus
5301 Campus Dr, Fort Worth, TX 7611906.2016
Skills
- Desktop Technical Support
- Hardware Installation
- Peripheral Repair
- Help Desk Operations
- Hardware troubleshooting
- Incident Management
- Data Management
- Performance Tuning
- Remote Support
- Information Security
- Patch management
Certification
Google IT Support
Timeline
IT Technician
Maxitransfers
10.2021 - Current
Office Administrator
Cls Insulation
08.2017 - 10.2021
Office Cordinator
Express Employment
03.2017 - 05.2017
Meat Department Associate
Sam's Club
10.2013 - 10.2016
Bachelor of Science - Computer And Information Sciences
Tarrant County College - South Campus