Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alan Tejeda

Arlington,TX

Summary

Versatile IT Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Technician

Maxitransfers
10.2021 - Current
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.

Office Administrator

Cls Insulation
08.2017 - 10.2021
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.


Office Cordinator

Express Employment
03.2017 - 05.2017
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Meat Department Associate

Sam's Club
10.2013 - 10.2016
  • Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
  • Streamlined department operations by maintaining clean work areas and properly storing equipment after use.
  • Enhanced workplace safety with strict adherence to sanitation and hygiene guidelines when handling raw products.
  • Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.

Education

Bachelor of Science - Computer And Information Sciences

Tarrant County College - South Campus
5301 Campus Dr, Fort Worth, TX 76119
06.2016

Skills

  • Desktop Technical Support
  • Hardware Installation
  • Peripheral Repair
  • Help Desk Operations
  • Hardware troubleshooting
  • Incident Management
  • Data Management
  • Performance Tuning
  • Remote Support
  • Information Security
  • Patch management

Certification

Google IT Support

Timeline

IT Technician

Maxitransfers
10.2021 - Current

Office Administrator

Cls Insulation
08.2017 - 10.2021

Office Cordinator

Express Employment
03.2017 - 05.2017

Meat Department Associate

Sam's Club
10.2013 - 10.2016

Bachelor of Science - Computer And Information Sciences

Tarrant County College - South Campus
Alan Tejeda