Alan Valdez
Houston,TX
Summary
To obtain a middle to upper level position within your company's management team that will utilize my over 5 years of operations and logistics management experience.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
NCO
01.2005 - 01.2009
- Handling an average of 150-200 calls per day, assisting customers with product questions and concerns, and helping with website navigation
- Upselling and promoting products to customers
- Reporting daily to floor supervisor regarding sales, issues, and other concerns.
Warehouse Supervisor
Wisenbaker builder services
11.2012
- Duties included, but not limited to, unloading work trucks and trailers, managing inventory, delivery of products, warehouse maintenance, and being the head driver in my warehouse.
Inside Sales Representative
Wisenbaker builder services
- Handling an average of 50-60 inbound and outbound calls per day and composing/responding to an average of 150-200 emails daily
- Other duties included ordering building materials such as tiles, flooring, windows, and window coverings, cabinets, and granite all while maintaining a friendly relationship with builders and outside contractors via phone or email
- Coordinating all deliveries to keep customers, builders, and contractors pleased.
Logistics Manager
Wisenbaker builder services
- Managing a team of 27 employees responsible for packing, expediting, loading materials, and delivery
- Assuring outbound delivery trucks are properly loaded while maintaining proper routes and fixing a schedule for drivers within the company's budget
- Coordinating with other plant/warehouse managers for material delivery, ensuring work completion, and maintaining a positive attitude and environment
- Other responsibilities include DOT registration, insurance documents, truck maintenance, gas/diesel budgets, and traveling for meetings on company procedures and protocols.
Project Manager
Kitchen Logistics LLC
Houston, TX
01.2022 - 06.2023
- Successfully managed project simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Warehouse Manager
TTS Flooring and Countertops
Houston, TX
10.2023 - 07.2024
- Ensured we loaded out sub contractors cross checked all paperwork with contractors
- All material goods coming in and out
- Inventory was done twice a week manually and then cross checked.
- Created KPIs and SOPs for my team
- Took care of company vehicle fleet make sure all vehicles were up to date with maintenance
Education
SamHouston High School
06.2004
Skills
- Bilingual in Spanish
- Able to type 45-50 wpm
- Fluent in Microsoft Word, Excel, and other account managing applications
References
- Jorge Solis, Wisenbaker, 254-205-5253, jorges@wisenbaker.com
- Miguel Carreon, Forged Components, 832-654-1706, mcarreon.100@gmail.com
Timeline
Warehouse Manager
TTS Flooring and Countertops
10.2023 - 07.2024
Project Manager
Kitchen Logistics LLC
01.2022 - 06.2023
Warehouse Supervisor
Wisenbaker builder services
11.2012
Customer Service Specialist
NCO
01.2005 - 01.2009
Inside Sales Representative
Wisenbaker builder services
Logistics Manager
Wisenbaker builder services
SamHouston High School