Alan Zuniga Marban
Bassett,VA
Summary
Highly organized Office Assistant with background in managing administrative tasks, ensuring smooth operations. Possess strong organizational skills and ability to multitask effectively across various projects. Known for improving file management systems, money management, leading to quicker document retrieval times and increased office efficiency. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support to team members.
Overview
5
5
years of professional experience
2027
2027
years of post-secondary education
Work History
Office Assistant
Foodlion Grocery Store
Stanleytown, VA
12.2020 - Current
- Managed customer inquiries and provided excellent service at the grocery store.
- Organized store inventory to ensure product availability.
- Processed transactions accurately at the cash register during busy shifts.
- Collaborated with team members to streamline daily operational tasks.
- Trained new employees on store policies and customer service practices.
- Provided administrative support to staff members, including copying and scanning documents, and filing paperwork
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Facilitated communication within the office and with external partners.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted in onboarding new employees by providing training resources.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Answered and directed phone calls to appropriate staff members.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
Education
Bachelor of Science - Criminal Justice
Roanoke College
Salem, Va 08.2023 - 03.2026
Associate of Science - General Studies
Patrick Henry Community College
Bassett, VA 05.2022 - 05.2024
Bassett High School
Bassett, VASkills
- Customer service
- Office management
- Conflict resolution
- Team collaboration
- Problem solving
- Document management
- Professional and mature
- Organizing and categorizing
- Cash register operation
- Cash counting
- Currency identification
- Cash handling
- Money sorting
- POS terminal operation
- Customer service excellence
- Cash handling expertise
- Refunds and exchanges
- Work ethic and integrity
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bachelor of Science - Criminal Justice
Roanoke College
08.2023 - 03.2026
Associate of Science - General Studies
Patrick Henry Community College
05.2022 - 05.2024
Office Assistant
Foodlion Grocery Store
12.2020 - Current
Bassett High School