Alana Boussie
Pinckney,MI
Summary
Accomplished professional with extensive experience in healthcare along with customer and client education. Skilled in laboratory procedures, medical record-keeping, and client relations, especially under pressure. Possesses excellent communication and customer service skills to deliver quality care and education.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Holistic Veterinary Technician – Patient Education
Integrative Veterinary Services
2020.11 - Current
- Assist with approximately 30 daily chiropractic adjustments, acupuncture sessions, and nutritional consults to enhance whole body wellness while increasing revenue.
- Perform nutritional applied kinesiology, herbal therapy protocols, vaccine titer testing, hair mineral analysis, and essential oil therapies.
- Provided medical care ranging from complex diagnostics to Ozone therapy and IV infusions.
- Handled challenging behavior from stressed or anxious animals and clients.
- Provided exceptional customer service addressing client concerns while resolving conflict 100% of time.
- Assisted with day-to-day operation and multi-vendor inventory management.
- Gained extensive knowledge in multi-sourced data entry, analysis, and reporting.
Veterinary Technician-Relief
Relief Services For Veterinary Practitioners
2019.10 - Current
- Part time small animal relief veterinary technician in Livingston County and surrounding 2 counties in both conventional and holistic atmospheres.
- Short term relief services to accommodate staff absences and gaps.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained detailed records of animal health care and diagnostic treatments.
- Trained and mentored other support staff.
Clinical Education and Training Specialist
Eversight Michigan
2018.07 - 2019.08
- Prepare and perform 8-10 daily dissections of corneal tissue for Descemet’s Membrane Endothelial Keratoplasty (DMEK) surgery according to surgeon preference.
- Slit lamp evaluation and specular microscopy of approximately 15-20 sets of daily donor cornea tissue specimens.
- Responsible for performing research projects and designing continuous development initiatives.
- Travel to other organization locations for continued education.
- Focus on operationalizing process improvements through project planning, technical writing, collaboration with other parties and departments, statistical analysis, and training in clinical eye banking.
- Responsible for developing training programs and material for processing technicians.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Worked closely with other departments such as Philanthropy and Hospital Outreach
Veterinary Technician
Towne and Country Animal Hospital
2006.10 - 2018.07
- Monitored vital signs of animals during approximately 6-8 daily surgical procedures and provided postoperative care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Floated from surgical technician to emergency triage shifts.
- Worked effectively in fast-paced high stressed environments.
- Performed range of care from general practice therapies to emergency intervention and critical care hospitalization
Phlebotomist Specialist
University of Michigan Pathology
2015.06 - 2018.06
- Collect and process blood samples from approximately 40-50 patients daily comprising of adult and pediatric patients.
- Gather and put together proper specimen kits.
- Determine if any test or vials need special handling.
- Decipher best method for drawing blood depending on specific patient needs.
- Practice infection control standards at all times when working with patients and equipment.
- Regular use of MiChart computer system for walking test orders.
- Regular use of Soft computer system for having to manually order test that are not in U of M system (outside lab orders).
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Participated in cross-training initiatives, bolstering overall skill set of team and promoting collaborative work environment.
Education
Bachelor’s Degree of Science - Molecular Biology
Eastern Michigan University
Ann Arbor, MI12.2015
Associated Degree - Applied Biology
Washtenaw Community College
Ann Arbor, MI04.2012
Skills
- Demonstration and Persuasive Education
- Administrative multitasking
- Customer Engagement and Support
- Teamwork and Collaboration
- Strong interest in whole food nutrition
References
Available upon request
Certification
Basic Life Support Certified by the American Heart Association
Pediatric Life Support Certified by the American Heart Association
Phlebotomist Specialist Certified
FEMA Incident Command Systems certified
Foundations of Positive Psychology in the Work Environment Certification
PEMF Certified Technician
Fear Free Certified for Animal Welfare Level I & II
Timeline
Holistic Veterinary Technician – Patient Education
Integrative Veterinary Services
2020.11 - Current
Veterinary Technician-Relief
Relief Services For Veterinary Practitioners
2019.10 - Current
Clinical Education and Training Specialist
Eversight Michigan
2018.07 - 2019.08
Phlebotomist Specialist
University of Michigan Pathology
2015.06 - 2018.06
Veterinary Technician
Towne and Country Animal Hospital
2006.10 - 2018.07
Bachelor’s Degree of Science - Molecular Biology
Eastern Michigan University
Associated Degree - Applied Biology
Washtenaw Community College
Basic Life Support Certified by the American Heart Association
Pediatric Life Support Certified by the American Heart Association
Phlebotomist Specialist Certified
FEMA Incident Command Systems certified
Foundations of Positive Psychology in the Work Environment Certification
PEMF Certified Technician
Fear Free Certified for Animal Welfare Level I & II
Similar Profiles
XENA MEHAREYXENA MEHAREY
Veterinary Receptionist at London Integrative Veterinary ServicesVeterinary Receptionist at London Integrative Veterinary Services
Rebecca BucelewiczRebecca Bucelewicz
Client Care Coordinator at Sea Legs Integrative Veterinary HealthClient Care Coordinator at Sea Legs Integrative Veterinary Health
BRENDA HERNANDEZBRENDA HERNANDEZ
CLIENT CARE SPECIALIST at ROOTS INTEGRATIVE VETERINARY CARECLIENT CARE SPECIALIST at ROOTS INTEGRATIVE VETERINARY CARE