Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alana Buchenot

Crisis Outreach And Support Team (COAST) Case Manager
US

Summary

Highly dedicated and experienced Coast Clinician with 21 months of specialized experience providing critical mental health support within law enforcement contexts. Currently serving as the sole Coast Clinician for the Lake County Sheriff's Office, contracted through the Living Room Wellness Center. A proven expert in de-escalation techniques during active police mental health emergencies and a compassionate provider of follow-up care, ensuring individuals receive essential resources and ongoing support. Adept at building and leveraging robust relationships with a wide array of mental health agencies across Lake County, significantly streamlining access to care and improving outcomes for individuals in crisis. Cultivated an extensive network encompassing mental health services, youth services, domestic violence support, veteran services, the State's Attorney's Office, school districts, and various law enforcement agencies throughout Lake County. Foundational commitment in bridging the gap between law enforcement and mental health services.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Crisis Outreach and Support Team Case Manager

Independence Center
06.2025 - Current

Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.

Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.

Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.

Community Support Team Coordinator

Protect Lake County
02.2025 - 07.2025

Spearheaded the establishment and growth of Protect Lake County, a county-wide threat assessment team, serving as the sole ambassador responsible for program recruitment and community engagement.


Cultivated and maintained robust collaborative relationships with critical community partners, including mental health agencies, law enforcement departments, veteran services organizations, school districts, and the State's Attorney's Office.


Developed and delivered specialized training to Lake County law enforcement officers, mental health professionals, school administrators, and Lake County Sheriff John Idleburg on the implementation and efficacy of community support teams in mitigating targeted violence.


Executive Assistant

Kenosha County Sheriff's Department
02.2024 - 06.2024

Assisted in the development and implementation of emergency preparedness plans, policies, and procedures, collaborating with various departments to ensure compliance with federal, state, and local regulations.


Coordinated and facilitated internal and external meetings, including preparing agendas, recording minutes, tracking action items, and ensuring timely follow-up, contributing to efficient decision-making processes.


Handled confidential and sensitive information with discretion and tact.

Crisis Outreach and Support Team Case Manager

Independence Center
07.2023 - 02.2024

Collaborated effectively with the Lake County Sheriff's Deputies and Police Agencies as part of a mobile response team to resolve crises, often preventing situations from becoming life-threatening or escalating to detainable offenses.


Delivered direct crisis intervention, including de-escalation and stabilization techniques, to community members and their families experiencing mental health or substance abuse crises.


Conducted comprehensive follow-up for individuals in crisis, providing critical resources and support to promote stability and reduce recidivism.

Chemical, Biological, and Radiological Specialist

Army National Guard
11.2014 - 10.2023

Provided critical mental health first aid training to over 150 soldiers as a Master Resiliency Trainer Assistant, enhancing unit cohesion and individual well-being.


Served as an Applied Suicide Intervention Skills Training (ASIST) certified NCO, actively engaging in suicide prevention efforts and providing immediate support to at-risk individuals.


Collaborated effectively with Sexual Assault Response Coordinators (SARCs) and Victim Advocates to ensure comprehensive support and resource navigation for individuals in crisis.

Education

Master of Social Work - Social Worker

Arizona State University
Tempe
05.2001 -

Master of Arts - Emergency Management- Threat Management

Arizona State University
Tempe, AZ
05.2001 -

Bachelor of Science - Criminal Justice- Crisis Management

American InterContinental University
Schaumburg, IL
05.2001 -

Skills

Crisis Intervention and De-escalation

Certification

Applied Suicide Intervention Skills Training

Timeline

Columbia-Suicide Severity Rating Scale

08-2025

Crisis Outreach and Support Team Case Manager

Independence Center
06.2025 - Current

Community Support Team Coordinator

Protect Lake County
02.2025 - 07.2025

Executive Assistant

Kenosha County Sheriff's Department
02.2024 - 06.2024

Crisis Outreach and Support Team Case Manager

Independence Center
07.2023 - 02.2024

Applied Suicide Intervention Skills Training

02-2020

Chemical, Biological, and Radiological Specialist

Army National Guard
11.2014 - 10.2023

Master of Social Work - Social Worker

Arizona State University
05.2001 -

Master of Arts - Emergency Management- Threat Management

Arizona State University
05.2001 -

Bachelor of Science - Criminal Justice- Crisis Management

American InterContinental University
05.2001 -
Alana BuchenotCrisis Outreach And Support Team (COAST) Case Manager