Alana Camacho
Cape Coral
Summary
Dynamic professional with a proven track record in patient relations and appointment scheduling, developed through experience at Affordable Dentures & Implants. Recognized for maintaining patient confidentiality and optimizing clinic utilization while achieving high satisfaction ratings through strong organizational skills and effective communication at Walmart. Dedicated team player with a solid background in commercial kitchen operations, demonstrating exceptional multitasking abilities and a commitment to cleanliness and efficiency. Additionally experienced in retail environments, showcasing expertise in quality control and customer service, complemented by a thorough understanding of substitution policies and payment procedures.
Overview
5
5
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Cape Coral, FL
10.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed cash transactions accurately and efficiently during high-volume periods.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints promptly to ensure positive experiences.
- Maintained cleanliness and organization of work areas, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflow during peak service hours.
- Provided product knowledge to customers, increasing awareness of services offered by the company.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cleaning Associate
TMC Logistics, LLC
Cape Coral, FL
08.2024 - Current
- Conducted thorough cleaning of residential and commercial spaces, ensuring high standards of hygiene and presentation.
- Operated various cleaning equipment, including vacuums, floor scrubbers, and pressure washers, to enhance efficiency.
- Developed and implemented cleaning schedules to optimize workflow and meet client expectations consistently.
- Ensured safety compliance by properly handling chemicals and adhering to established guidelines during all tasks.
Medical Appointment Scheduler
Affordable Dentures & Implants
Cape Coral, FL
04.2024 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for over 100-physicians & medical facilities, scheduling appointments, and handling patient inquiries.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
Stocker, Receiving, Personal Shopper Retail
Walmart
North Fort Myers, FL
05.2022 - 11.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly. Increased sales by 25% with every order
- Participated in team meetings and staff training sessions.
- Kept a clean and friendly environment 24/7
Dishwasher
Ceno Grille
Cape Coral, FL
09.2021 - 01.2022
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
High School Diploma -
North Nicholas High
Cape Coral, FL05-2023
Skills
- Data entry proficiency
- Insurance Verification, Strong Organization
- Appointment Scheduling
- Patient confidentiality
- Patient Relations
- Appointment Coordination
- Cleaning and sanitizing
- Cleaning procedures
- Organizational strengths
- Product picking
- Order proofing
- Prioritizing orders
- Customer service
- Detail-oriented
- Flexible schedule
Timeline
Guest Service Specialist
Mister Car Wash
10.2025 - Current
Cleaning Associate
TMC Logistics, LLC
08.2024 - Current
Medical Appointment Scheduler
Affordable Dentures & Implants
04.2024 - 08.2024
Stocker, Receiving, Personal Shopper Retail
Walmart
05.2022 - 11.2023
Dishwasher
Ceno Grille
09.2021 - 01.2022
High School Diploma -
North Nicholas High