Alana Davis
New Castle,DE
Summary
Experienced Patient Care Coordinator with a focus on time management and effective communication. Successfully coordinated patient appointments and follow-up care, ensuring comprehensive support through the challenges of fertility treatment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
CCRM/RADFertility
Newark, Delaware
04.2025 - Current
- Coordinated patient scheduling for fertility consultations and treatments, improving patient access to necessary care.
- Coordinated patient appointments and follow-up visits, supporting continuity of care.
- Managed patient appointments and rescheduling, facilitating seamless continuity of care.
- Managed patient records in electronic health record systems, ensuring accuracy and compliance.
- Provided empathetic support to patients navigating emotional challenges of fertility treatments.
- Educated patients on treatment options and processes, ensuring clear understanding of procedures.
- Organized follow-up care plans, promoting timely communication between patients and providers.
Lead Medical Assistant
CCRM/RADFertility
Newark , DE
08.2016 - Current
- Supervised junior medical assistants and coordinated training sessions to enhance staff readiness and ensure consistency in patient care.
- Implemented office protocols to enhance patient flow, resulting in improved patient satisfaction and reduced wait times.
- Collaborated with healthcare team members to deliver optimal patient care and facilitate seamless communication among staff.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Attended meetings with department heads to discuss changes and updates related to policies or procedures, facilitating communication and alignment.
- Responded to incoming calls from patients and healthcare providers, scheduled appointments, greeted patients, and ordered supplies to maintain office efficiency.
Medical Assistant
Christiana Gynecologic Oncology
Newark , DE
11.2002 - 07.2016
- Guided patients to room, recorded vital signs, discussed medical history, and entered information for physician review, facilitating accurate assessments.
- Assisted physicians during examinations and supported clinical procedures, contributing to improved patient care.
- Set up, cleaned, and stocked examination rooms with medical supplies to maintain a safe and efficient environment.
- Cleaned and maintained medical equipment following procedures and standards.
- Evaluated lab specimens per established protocols, ensuring timely and accurate processing for further testing.
Education
Certificate - Medical Assistant
Harrison Career Institute
Wilmington, DE01-2001
Skills
- Fertility education
- Administrative support
- Detail orientation
- Time management
- Problem solving
- Critical thinking skills
- Effective communication
Certification
- Registered Medical Assistant
Timeline
Patient Care Coordinator
CCRM/RADFertility
04.2025 - Current
Lead Medical Assistant
CCRM/RADFertility
08.2016 - Current
Medical Assistant
Christiana Gynecologic Oncology
11.2002 - 07.2016
Certificate - Medical Assistant
Harrison Career Institute