Vivian Ho
Patient Coordinator
Castle Rock
Summary
VIVIAN HO PROFESSIONAL SUMMARY:
Dynamic and results-driven professional with a proven track record in patient management, sales growth, and profitability enhancement. Expertise in upselling and cross-selling, strategic marketing, and promotions. Skilled in problem-solving, budgeting, and financial management, with a strong ability to close deals effectively. A highly energetic and results-oriented communicator, recognized for exceeding sales targets and delivering exceptional customer service. Known for driving consistent performance, improving operational efficiencies, and fostering long-term client relationships. Highly motivated and dedicated to achieving business success through effective leadership and innovative solutions.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Patient Care Coordinator
Beauty by Buford
06.2022 - Current
- Presenting detailed treatment plans for both surgical and non-surgical procedures to patients, including explaining potential risks, benefits, and costs. Using consultative sales techniques to understand patient needs, offering tailored solutions to initiate treatments.
- Coordinating patient scheduling, ensuring timely consultations, follow-ups, and surgeries while maintaining efficiency in practice operations.
- Provided exceptional customer service by addressing patient concerns and inquiries, building lasting relationships.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Assisted in developing marketing strategies and promotional campaigns to attract new patients and retain existing ones.
- Key Achievement: Increased surgical sales revenue by $771k within one year, expanding practice revenue from $800k to $1.57M.
- Achieved and consistently exceeded sales and revenue targets through upselling procedures and product recommendations.
Patient Sales Coordinator
Pacific Dental Services
03.2014 - 03.2020
- Presents patients with general and cosmetic dental treatment plan. Providing outstanding procedure and product knowledge.
- Used consultative techniques to understand customer needs and make strategic resolutions to patients financial needs to start treatment.
- Duties also include patient management, scheduling, standard administrative duties, collections, marketing, regional budgeting/forecasting, promotions and training.
- Key Achievements: Exceeded sales goals by more than 15% in every quarter since being hired at the company. Ranked top performer over 25 local office.
Realtor
Re/Max Centre
02.2005 - 12.2011
- Real Estate professional specializing in residential resale, new home sales as well as commercial sales
- Perform duties, such as studying market changes, property listings, interviewing prospective clients, accompany clients to property sites, discuss conditions of sale, negotiate sales and purchase contracts
- Integrating marketing ideas to promote myself company and properties.
Education
Associate of Science - Business Administration And Management
Butler County Community College
El Dorado, KS 08.2008 - 05.2011
Skills
Goals and performance
Patient education
Patient care coordination
Patient relations
Attention to detail
Timeline
Patient Care Coordinator
Beauty by Buford
06.2022 - Current
Patient Sales Coordinator
Pacific Dental Services
03.2014 - 03.2020
Associate of Science - Business Administration And Management
Butler County Community College
08.2008 - 05.2011
Realtor
Re/Max Centre
02.2005 - 12.2011
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