Vivian Ho
Patient Coordinator
Castle Rock
Summary
VIVIAN HO PROFESSIONAL SUMMARY:
Dynamic and results-driven professional with a proven track record in patient management, sales growth, and profitability enhancement. Expertise in upselling and cross-selling, strategic marketing, and promotions. Skilled in problem-solving, budgeting, and financial management, with a strong ability to close deals effectively. A highly energetic and results-oriented communicator, recognized for exceeding sales targets and delivering exceptional customer service. Known for driving consistent performance, improving operational efficiencies, and fostering long-term client relationships. Highly motivated and dedicated to achieving business success through effective leadership and innovative solutions.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Patient Care Coordinator
Beauty by Buford
06.2022 - Current
- Presenting detailed treatment plans for both surgical and non-surgical procedures to patients, including explaining potential risks, benefits, and costs. Using consultative sales techniques to understand patient needs, offering tailored solutions to initiate treatments.
- Coordinating patient scheduling, ensuring timely consultations, follow-ups, and surgeries while maintaining efficiency in practice operations.
- Provided exceptional customer service by addressing patient concerns and inquiries, building lasting relationships.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Assisted in developing marketing strategies and promotional campaigns to attract new patients and retain existing ones.
- Key Achievement: Increased surgical sales revenue by $771k within one year, expanding practice revenue from $800k to $1.57M.
- Achieved and consistently exceeded sales and revenue targets through upselling procedures and product recommendations.
Patient Sales Coordinator
Pacific Dental Services
03.2014 - 03.2020
- Presents patients with general and cosmetic dental treatment plan. Providing outstanding procedure and product knowledge.
- Used consultative techniques to understand customer needs and make strategic resolutions to patients financial needs to start treatment.
- Duties also include patient management, scheduling, standard administrative duties, collections, marketing, regional budgeting/forecasting, promotions and training.
- Key Achievements: Exceeded sales goals by more than 15% in every quarter since being hired at the company. Ranked top performer over 25 local office.
Realtor
Re/Max Centre
02.2005 - 12.2011
- Real Estate professional specializing in residential resale, new home sales as well as commercial sales
- Perform duties, such as studying market changes, property listings, interviewing prospective clients, accompany clients to property sites, discuss conditions of sale, negotiate sales and purchase contracts
- Integrating marketing ideas to promote myself company and properties.
Education
Associate of Science - Business Administration And Management
Butler County Community College
El Dorado, KS 08.2008 - 05.2011
Skills
Goals and performance
Patient education
Patient care coordination
Patient relations
Attention to detail
Product and service sales
Operations management
Schedule Coordination
Financial Management
Patient education
Point of sale operation
Organizational skills
Relationship building and retention
Timeline
Patient Care Coordinator
Beauty by Buford
06.2022 - Current
Patient Sales Coordinator
Pacific Dental Services
03.2014 - 03.2020
Associate of Science - Business Administration And Management
Butler County Community College
08.2008 - 05.2011
Realtor
Re/Max Centre
02.2005 - 12.2011