Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alana Deal

El Paso,TX

Summary

Enthusiastic retail and food industry professional with hands-on experience in customer service, payment processing, sales and serving. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Waitress/Server Trainer

Crave Kitchen & Bar
El Paso, TX
01.2024 - 04.2024
  • Served alcoholic beverages responsibly, adhering to state laws.
  • Processed payments accurately using cash registers or POS systems.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Instructed new servers through intensive training sessions on menu comprehension, customer service expertise, and fluency in POS system operation.

Cashier

Walgreens
El Paso, TX
07.2023 - 02.2024
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

J.M. Hanks High School
El Paso
06-2023

Some College (No Degree) -

The University of Texas At El Paso
El Paso, TX

Skills

  • Customer Service
  • Service prioritization
  • Compliance standards
  • Upselling
  • Team Collaboration
  • High-volume dining
  • Serving expertise
  • Liquor, wine, and food service
  • Table Bussing
  • Point of Sale (POS) system operations
  • Money Handling
  • Inventory Management
  • Staff Training

Certification

  • Food Handlers Certification

Timeline

Waitress/Server Trainer

Crave Kitchen & Bar
01.2024 - 04.2024

Cashier

Walgreens
07.2023 - 02.2024

High School Diploma -

J.M. Hanks High School

Some College (No Degree) -

The University of Texas At El Paso

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Alana Deal