Alana Deal
El Paso,TX
Summary
Enthusiastic retail and food industry professional with hands-on experience in customer service, payment processing, sales and serving. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress/Server Trainer
Crave Kitchen & Bar
El Paso, TX
01.2024 - 04.2024
- Served alcoholic beverages responsibly, adhering to state laws.
- Processed payments accurately using cash registers or POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Instructed new servers through intensive training sessions on menu comprehension, customer service expertise, and fluency in POS system operation.
Cashier
Walgreens
El Paso, TX
07.2023 - 02.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
J.M. Hanks High School
El Paso06-2023
Some College (No Degree) -
The University of Texas At El Paso
El Paso, TXSkills
- Customer Service
- Service prioritization
- Compliance standards
- Upselling
- Team Collaboration
- High-volume dining
- Serving expertise
- Liquor, wine, and food service
- Table Bussing
- Point of Sale (POS) system operations
- Money Handling
- Inventory Management
- Staff Training
Certification
- Food Handlers Certification
Timeline
Waitress/Server Trainer
Crave Kitchen & Bar
01.2024 - 04.2024
Cashier
Walgreens
07.2023 - 02.2024
High School Diploma -
J.M. Hanks High School
Some College (No Degree) -
The University of Texas At El Paso
Similar Profiles
Jaden GonzalezJaden Gonzalez
Busser at Crave Kitchen & BarBusser at Crave Kitchen & Bar
Elsie E. Valles Elsie E. Valles null
Cook at Crave Kitchen & BarCook at Crave Kitchen & Bar
Madison ChilcoatMadison Chilcoat
Hostess/Expo/Barback at Crave Kitchen & BarHostess/Expo/Barback at Crave Kitchen & Bar