Alana Ellegood
McDonald's
Clinton,IL
19
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Determined to change the world's mental health, one person at a time.
Work History
Assistant Manager
8 Years 6 Months- Oversaw daily operations and upheld quality and service standards.
- Trained and mentored a team of 30-50 employees on procedures and customer satisfaction.
- Managed store operational costs and daily, weekly, and monthly inventory management.
- Managed twice-weekly truck orders and deliveries
- Multitasked running shifts, and multiple departments within the restaurant.
- Mentored and developed crew trainers and all new hires.
- Interviewed and onboarding processes with all new employees.
- Responsible for updating employees on weekly food cost numbers, including Best Bets for lowering costs and increasing quality, department cleaning projects, and equipment maintenance.
- Created an in-store food pantry for employees to ensure everyone had access to food at home during times of food insecurity.
- Planned and co-managed quarterly People Week events, including planning themed fun days, food parties, gift baskets, raffles and other incentives for the employees.
- Won People Department Manager of 2021 for the entire company out of 15 stores.
- Won Most Persistent in 2023 for the entire company out of 15 stores.
Intern
5 Months- Managed daily office operations
- Cold calls to bring in new clients.
- Called current clients to check in on current plans.
- Received licenses to sell Life, Health, Home, and Auto insurance
- Attended training courses and Toastmasters meetings to improve skills.
- Attended networking events
Manager
1 Year 5 Months- Managed cash register and customer payments
- Kitchen worker
- Took care of customer service both in-store and over the phone.
- Handled personal and business transactions for the store.
- Maintained cleanliness and quality of environment and food products.
- Trained new hires in all areas of the store.
- Accomplished multiple tasks within a set timeframe.
Manager
6 Years 2 Months- Coordinated shifts for crew of 30-50 employees, ensuring optimal coverage and team alignment.
- Trained new employees and coached current employees on proper procedures and customer satisfaction..
- Was "Ronald's Buddy" for 6 months; would assist with any in-store visits; would drive him around to keep the illusion going for any children who may see him out and about.
- Processed daily deposits as well as bank drop-offs and change orders.
Education
Bachelor of Science - Criminal Justice Human Services
- 3.52 GPA
Skills
Customer support
Cash management
Staff supervision
Task delegation
Team motivation
Customer service
Customer relations
Conflict resolution
Employee onboarding
Operational management
Task management
Money handling
Timeline
Assistant Manager
McDonald's
02.2018 - 08.2026Read More
Intern
Prudential Financial
03.2015 - 08.2015Read More
Manager
Casey's Gas Station and General Store
09.2013 - 02.2015Read More
Manager
McDonald's
04.2007 - 06.2013Read More
Colorado Technical University
Bachelor of Science from Criminal Justice Human Services
Read More