ALANA ESTERLINE
Texas Oncology
Fort Worth,TX
7
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a close relationship with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result-oriented with desirable passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Medical Assistant
3 Years 7 Months- Administered patient intake procedures, ensuring accurate data collection and documentation.
- Assisted in preparing patients for examinations, promoting comfort and understanding of procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed medical records with precision, maintaining confidentiality and compliance with regulations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Patient Coordinator
1 Year- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Coordinated communication between medical staff and patients to ensure accurate information delivery.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Streamlined patient check-in process for faster and more accurate information gathering.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
Medical Assistant
2 Years 9 Months- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within the clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
Nationally Registered Certified Medical Assistant - Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital signs monitoring
Reliable team player
Prioritizing stat orders
Companionship and emotional support
EMR / EHR
Clinical documentation
Timeline
Medical Assistant
Texas Oncology
03.2023 - CurrentRead More
Front Desk Patient Coordinator
Texas Digestive Disease Consultants
03.2022 - 03.2023Read More
Medical Assistant
University of North Texas Health Science Center
06.2019 - 03.2022Read More
THE COLLEGE OF HEALTH CARE PROFESSIONS
Nationally Registered Certified Medical Assistant from Medical Assistant
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