Hi, I’m
Alana Farnham
Loveland,CO
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth.
Overview
17
years of professional experience
1
Certification
Work History
TW Retirement Strategies, LLC
Licensed Client Relations Professional
07.2024 - 12.2024
Job overview
- Customer account management
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Jamie Hill State Farm
Licensed Insurance Consultant and Producer
05.2023 - 07.2024
Job overview
- Customer account management
- Insurance and financial product knowledge education for clients
- Advising
- Sales
A New Perspective Counseling Center
Receptionist/ Administrative Assistant
01.2020 - 01.2024
Job overview
- Maintain filing system
- Maintain multiple EDMS's; State & County Probation, Colorado DMV, etc
- Monitor UA's and BA's ; report results to multiple agencies
- Track and create reports of state probation funding disbursement
- Create and provide required documentation between several agencies and personnel
- Track client activity and report to appropriate personnel/agencies
- Provide correct and accurate documentation for clients, probation, and any and all judicial systems involved, case specific
- Requesting and providing police reports, criminal history reports etc
- From coordinating agencies and processing accordingly
Capitol Roofing Inc.
Administrative Assistant/ Customer service specialist
05.2015 - 11.2019
Job overview
- Customer Service; assisting over the phone, in person and via email and correspond with insurance companies on their behalf
- Acquiring and tracking accurate permitting for projects within the governing municipality
- Educate all staff on all relevant codes and requirements
- Maintain several filing systems, creating labeling, tracking systems, update with necessary notes, pictures, paperwork, etc
- Coordinate with multiple departments to track and ensure successful project flow and completion
- Translate measurements into supply orders
- Create and edit estimates, material orders, and labor orders
- Track labor and material costs and report accordingly
- Price material inventory
- Assist employees with software education
- Assist management
Cactus Grille
Bartender/Server
01.2014 - 01.2015
Job overview
- Greet customers with a friendly and welcoming attitude
- Create an atmosphere of enjoyment
- Mix and serve drinks
- Take food and drink orders
- Communicate and work effectively with staff and management
Rock Bottom Brewery
Server/Trainer
01.2008 - 01.2014
Job overview
- Same description as above
- Train new employees on company policies, job skills and computer systems
Education
Hair DynamicsFort Collins, CO
Certificate from Esthetics
04-2011
University Overview
- Honor Roll [Semester and Year]
Skills
- Microsoft Word
- Excel
- Powerpoint
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Organized
- Multitasker
- Attention to detail
- Resourceful
- Excellent Communication
- Written skills
- Verbal skills
- Work well under pressure
- Busy environment
- Time sensitive situations
- Conflict resolution
- Quick learner
References
- Summer Woodward, DNP, APRN, FNC-C, 970-203-1363
- Alyssa Benson, Owner/ Operator at A.B. Consulting & Media, 970-820-7764
- Anne Gleditsch, Owner, A New Perspective Counseling Center, 970-461-0978
- Shawna Queen, Manager, Henry's, 970-222-1214
Certification
- Life, Health, Fire and Casualty Licensed; Colorado, Wyoming, Nebraska and Arizona
Volunteer experience
Served as a Victims Advocate with Alternatives to Violence -2015-2016
Events over the years ; Life For the Innocent, local church and schools
Languages
English
Native or Bilingual
Timeline
Licensed Client Relations Professional
TW Retirement Strategies, LLC
07.2024 - 12.2024
Licensed Insurance Consultant and Producer
Jamie Hill State Farm
05.2023 - 07.2024
Receptionist/ Administrative Assistant
A New Perspective Counseling Center
01.2020 - 01.2024
Administrative Assistant/ Customer service specialist
Capitol Roofing Inc.
05.2015 - 11.2019
Bartender/Server
Cactus Grille
01.2014 - 01.2015
Server/Trainer
Rock Bottom Brewery
01.2008 - 01.2014
Hair Dynamics
Certificate from Esthetics
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