Alana M. Ferracioli
Brea,United States
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
Work History
Behavior Technician
ALP South Bay
04.2024 - 07.2025
- Delivered compassionate patient care, focusing on safety, comfort and emotional support for 4-6hr long sessions.
- Observed, monitored and recorded problem behaviors through 5-10 trials of accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of multiple collaborative teams to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors in clients and families.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Used and trained on appointed software for data collection via personal mobile device to document patient information, progress notes, and treatment plans.
- Took instruction from a supervising program manager and a licensed therapist to teach clients to apply appropriate social skills and behavior modification techniques to navigate social scenarios and motor skill needs smoothly.
Nanny
The Ferracioli Family
06.2021 - 04.2024
- Provided nurturing and attentive care to children ages 8 months to 7 yrs, ensuring their safety and well-being at all times from 8am-6pm
- Engaged children in age-appropriate activities such as arts and crafts, educational games, and outdoor play to promote physical and cognitive development, and laying down children for nap time
- Prepared and served nutritious meals and snacks, following any dietary restrictions or preferences outlined by parents
- Participated in ABA Therapy sessions to help the child reach developmental goals set forth by parents and therapist
- Communicated effectively with parents on children’s daily activities, behaviors, and any noteworthy developments
- Maintained a clean and organized environment, including children’s play areas, bedrooms, and common living spaces
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Green Room Server
Live Nation- House of Blues
02.2017 - 08.2021
- Provide exceptional customer service to artists and performers in the green room, ensuring their needs are met promptly and efficiently over the course of a 5-12 hr shift.
- Assist with the set-up and presentation of food and beverages in the green room with only 1hr to prep before greeting guests, then maintaining a clean and organized environment throughout shift
- Communicate effectively with kitchen staff and event coordinators to ensure timely delivery of food and beverage orders for 12-80 people (buffet set ups for parties over 20) sometimes 3 meal times throughout the corse of 1 shift
- Anticipate and cater to any special requests or dietary restrictions of guests in the green room, considering set up and food cross contamination factors.
- Collaborated with the hospitality team to the guest performers to create a welcoming and comfortable atmosphere for all guests in the green room and smooth use of amenities
- Accounted for Inventory pulls and additional notes on the to Staff via Office Outlook and Xerox scanner at the end of shift.
Seasonal Sales Associate
Forever 21
10.2016 - 02.2017
- Provided exceptional customer service by greeting and assisting shoppers in a timely and friendly manner
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Assisted with restocking shelves, processing transactions, and handling merchandise returns to ensure efficient operations
- Operated in house look up on product item numbers to search across multiple stores for guests support
Store Associate
Panera Bread
11.2015 - 10.2016
- Set up bagel display and patio for opening shifts at 4am with 1 hr to do so before the opening of store hours
- Maintained cleanliness and organization of store displays and merchandise to enhance overall shopping experience
- Operated cash register and processed payments accurately in a timely manner
- Assisted with restocking shelves, receiving shipments, and maintaining inventory levels
- Closed bakery by sweeping bakery, patio, and dinning room, wiping down counter spaces in all areas swept, dumping coffee decanters and cleansing with hot water, bagged left over bakery items for charity pick up, take out trash and scrub drains with 2hrs to clean
Education
No Degree - Fine Art
Long Beach City College
Long Beach, CA05-2027
No Degree - Fine Arts
Fullerton Community College
Fullerton, CA07.2021
Skills
- Detail oriented
- Timely and accountable
- Patient, attentive, friendly and inviting
- Physically active and able bodied for crouching, lifting stocking and mobile activities asked of the position
- A Safe Driver
- Highly communicative in both written and verbal skills
- Proficient with electronics
- POS
- Microsoft Suites
- Google Docs and Gmail
- Adobe Suites
- SMS/Social Media
Languages
English
Native or Bilingual
French
Elementary
Timeline
Behavior Technician
ALP South Bay
04.2024 - 07.2025
Nanny
The Ferracioli Family
06.2021 - 04.2024
Green Room Server
Live Nation- House of Blues
02.2017 - 08.2021
Seasonal Sales Associate
Forever 21
10.2016 - 02.2017
Store Associate
Panera Bread
11.2015 - 10.2016
No Degree - Fine Art
Long Beach City College
No Degree - Fine Arts
Fullerton Community College