Alana Garrison
New York,NY
Summary
A dynamic team trainer and sales expert with a knack for enhancing team performance and guest satisfaction. Recognized as Employee of the Month for exceptional service and problem resolution. Committed to developing new talent through hands-on coaching and effective collaboration.
Overview
3
3
years of professional experience
Work History
Dental Receptionist
Smiles Studios
06.2026 - Current
- Greet and check in patients while providing a warm, professional, and welcoming experience.
- Answer incoming calls, schedule and confirm appointments, and assist patients with questions and concerns.
- Maintain accurate and up-to-date patient records while handling sensitive information with professionalism.
- Verify insurance, process payments, and assist with billing-related questions and account follow-up.
- Coordinate patient flow and communicate with the dental team to help keep appointments running efficiently.
- Manage multiple front-office responsibilities in a fast-paced environment while maintaining accuracy and attention to detail.
- Maintain an organized and welcoming reception area for patients, staff, and visitors.
- Build positive relationships with patients through clear communication, patience, and attentive customer service.
Team Trainer
Target
04.2025 - Current
- Trained and mentored new team members on Target policies, guest service standards, register operations, and daily procedures.
- Provided hands-on coaching, answered questions, monitored progress, and helped new employees build confidence while ensuring compliance with company policies and delivering a consistent, high-quality guest experience.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team. Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Target
07.2023 - Current
- Employee of the Month - August 2024, June 2025
- Delivered high-quality customer service in a fast-paced retail environment by resolving customer concerns, processing transactions accurately, promoting company services, and collaborating with team members to ensure efficient daily operations.
- Assisted customers in locating products and providing product information.
- Built strong communication, problem-solving, and multitasking skills while maintaining accuracy and professionalism under pressure.
Dance Team Captain
Science Skills Center High School
09.2023 - 06.2024
- Led dance practice sessions to enhance team skills and cohesion.
- Mentored younger dancers, promoting skill development and teamwork principles.
- Created and facilitated weekly team building exercises to encourage collaboration and communication.
- Developed performance strategies to showcase talent at school events.
- Facilitated communication between team members and school administration.
- Conducted research on diverse cultural backgrounds to inform choreography decisions to reflect diverse cultural backgrounds and worldviews in choreography.
Education
High School Diploma -
Science Skills Center High School
Brooklyn, NYBachelor of Science - Business Management
Hunter College
New York, NY06-2024
Skills
- Employee Training and Team Development
- Performance Coaching
- Leadership Development
- Customer Service
- Sales Techniques
- Food Safety
- Product Knowledge
- Inventory Management
- Visual Merchandising
- Task Delegation
- Performance Metrics Analysis
- Teamwork and Collaboration
Timeline
Dental Receptionist
Smiles Studios
06.2026 - Current
Team Trainer
Target
04.2025 - Current
Dance Team Captain
Science Skills Center High School
09.2023 - 06.2024
Sales Associate
Target
07.2023 - Current
Bachelor of Science - Business Management
Hunter College
High School Diploma -
Science Skills Center High School