Alana Green
Lancaster,SC
Summary
Self-motivated professional successful and seizing viable opportunities for an expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading, training, and instructing lessons. Driven by cause to work diligently to provide memorable impacts and share joy with others.
Overview
5
5
years of professional experience
Work History
Customer Service
Luxury Browns Sweets & Treats
03.2021 - Current
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Monitored and reported technical issues to deliver quality customer service.
- Utilized computer systems to track budgeting and sales statistics
- Managed, ordered, and organized stock/inventory
- Handled a high volume of customers with checkout and answering outstanding questions
- Scheduled pick-up and delivery times, ensuring 100% of timely delivery
Japanese II Student Aid
Indian Land High School
08.2021 - 01.2022
- Organized and planned engaging activities
- Assisted in reviewing homework with students and instructing beginner Japanese lessons
- Strengthened communication skills through regularly interacting and collaborating with students
Volunteer of Salvation Army's Angel Tree Project
Carolina Place Mall
10.2019 - 12.2019
- Assisted in gathering numerous signatures to supply gifts for children in need
- Engaged and educated participants on how significant this impact is for young children across America
- Provided brochures and card information to help aid participants choose gifts for child of choice
Education
Bachelor of Science - Computer Science
University of North Carolina At Charlotte
05.2026
Bachelor of Science - Computer Science
Winthrop University
Indian Land High School
05.2022
Skills
- Working knowledge in Python and Java
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Microsoft Office Products
- Customer relations
- Sales Leadership
- Computer proficiency
- Multiline Telephone Operation
- Critical Thinking
- Credit Card Payment Processing
- Problem-solving ability
- Verbal & Written Communication
- Active Listening
Campus Involvement
- Winthrop University Pre-Veterinary Medical Association, 2022-2023
- Winthrop Anime and Media Club, 2022-2023
Timeline
Japanese II Student Aid
Indian Land High School
08.2021 - 01.2022
Customer Service
Luxury Browns Sweets & Treats
03.2021 - Current
Volunteer of Salvation Army's Angel Tree Project
Carolina Place Mall
10.2019 - 12.2019
Bachelor of Science - Computer Science
University of North Carolina At Charlotte
Bachelor of Science - Computer Science
Winthrop University
Indian Land High School